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UX Writer

EnergySage Boston, MA (Hybrid)
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Job description

Do well by doing good.

EnergySage is the leading online marketplace for solar and other clean energy technologies. Millions of consumers use our content and tools to research and evaluate solar, batteries, community solar and other energy products and services. Our brand is trusted by consumers and thought leaders. Check out our coverage in the New York Times, the Wall Street Journal, the Washington Post and more.

We are a team of passionate, collaborative, authentic individuals who are dedicated to making renewable energy options more accessible and affordable to consumers. Headquartered in Boston, MA, with teams in Serbia, we are currently 120+ employees and growing rapidly.

Our team operates on a hybrid work schedule with 3 days of onsite collaboration. Learn more about our company and our team: www.energysage.com/about-us/company

Design at EnergySage

We have grown our two-sided marketplace by relentlessly focusing on and championing the needs of the customer - their problems, motivations, and limitations... Our team needs your help to build on this momentum as we introduce new home electrification products and expand our marketplace.

The Design team currently consists of 7 designers executing product and marketing design; We’re highly engaged in the work we do and care deeply about each other and our efforts to empower people to make smarter energy decisions through simplicity, transparency, and choice.

The UX Writer role

Making smart energy decisions isn’t easy. So we’re seeking a contract UX writer who can help create an intuitive and delightful experience through clear, concise, and user-friendly text that guides and informs our customers. This role requires a creative and technical writer who leverages research, and understands the intricacies of user experience to craft copy and micro-copy that engages our users and motivates them to convert in a eCommerce context. The ideal candidate will be passionate about applying user-centered design to a complex shopping experience, and can thrive with minimal process and direction while driving efficiency, consistency, and measurable results.

What you’ll do:

  • Write, edit, and implement shopping experience content for consumers and installers based on EnergySage strategy, including voice and tone, customer & business goals
  • Help users complete core tasks, translate technical jargon and concepts into simple, relevant, relatable language
  • Bring a user-centered approach to make language match the needs of our intended audiences, including testing content through usability sessions.
  • Analyze and understand end-to-end customer experiences to ensure quality and consistency of written content, including voice/tone/construction and technical correctness
  • Assist in gathering requirements and assessing content needs of a given project
  • Provide strategic and scalable content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders
  • Serve as a language and terminology expert for others within the organization as well as a key contributor to information architecture conversations.
  • Advance the tools, collaboration, and operations we use to manage, describe, and deliver content. Drive alignment for product experience content processes, tools, KPIs, terminology, and governance.
  • Leverage accessibility best practices.

What we look for:

  • At least 4 years of experience or demonstrated ability in UX writing or content strategy
  • Bachelor’s degree in English, journalism or a related field
  • Knowledge of how content effectively guides users through a digital sales/shopping experience
  • Demonstrated ability to write in a manner that’s clear, concise and on-brand
  • Understanding of SEO best practices for creating content and writing metadata
  • Ability to create and apply style guides and shared language
  • Experience working with internal tooling, eg content management systems
  • Fluency in user-centered design principles and testing methodologies; Proven experience in deep understanding of customer needs; Track record of planning and executing research and usability tests that delivered demonstrable value and a data-driven approach web UX design.
  • Ability to communicate, collaborate, and leverage resources effectively up, down, and across the organization; Experience building relationships across product functions, demonstrating an ability to influence
  • Technical understanding of how to create content solutions that are technically viable; Know how to develop nuanced solutions while working with existing patterns and architecture.
  • Nice to have:B2C / eCommerce / Comparative Shopping / Marketplace experience
  • Experience with Scrum/Agile product development and product management methodologies (user story creation, task breakdown)

Confidence can sometimes hold us back from applying for a job - but we believe there's no such thing as a 'perfect' candidate. Even if you do not meet all of the qualifications above, we’d still love to hear from you. Tell us about the unique qualities you might bring in your cover letter.

We are EnergySage

As the leading online comparison-shopping marketplace for rooftop solar, energy storage, community solar, and financing, EnergySage is accelerating the adoption of clean energy by improving consumer access and affordability. Our user-friendly platform is built on the principle of consumer empowerment through unbiased information, transparency, and choice. As we grow and enter new markets, we seek team members who bring new perspectives, skills, and energy that will propel us to accomplish the challenging work we have ahead.

Our Values

  • Consumer First: Our top priority is to serve and empower consumers through transparency, equitable access to information, and personalized interactions.
  • Better Together: We recognize that we gain and give more through collaboration, partnership, and diversity of experience and perspective. We respect one another and are inspired by what we learn and achieve together.
  • Integrity: We take personal ownership and pride in doing the right thing. Our consistency, competence, and high standards earn the reputation of “trusted advisors” with all of our stakeholders.
  • Substantive Impact: We are committed to effecting and sustaining positive environmental, social, and market transformations through creativity, innovation, and persistence.
  • Iterative Excellence: Our intellectual curiosity and bias toward action drive us to continuously learn, evaluate, iterate, and improve.

EnergySage is an equal opportunity employer and prohibits discrimination and harassment of any kind. Applicants from a broad range of backgrounds are encouraged to apply.

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Salary range Not specified
Date posted 29th May 2024
Commitment Contract
Place of work Boston, MA (Hybrid)
Apply now Report as expired You will be taken to the employer's website to submit your application.
Apply now Report as expired You will be taken to the employer's website to submit your application.
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