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JOB DUTIES:

  • Creating user-friendly online support content, often originating from complex stakeholder requirements
  • Ensuring pages are delivered on time and free of defects
  • Applying SEO best practices to make our support pages easy to find
  • Project managing the development of content from concept to implementation, turning requirements into customer-focused support content
  • Leading core teams, writing requirements, and performing testing for all assigned initiatives

MUST HAVE SKILLS (Most Important):

  • Writing and copy editing
  • E-commerce/internet content development experience
  • Experience with Microsoft Office/Google Suite
  • Ability to turn complex internal requirements into easy-to-understand help articles for customers
  • Familiarity with Adobe Experience Manager (AEM)
  • Experience working with stakeholders and leading writing projects
  • Experience utilizing style guides and following writing guidelines

DESIRED SKILLS:

  • Intermediate/Advanced knowledge of AEM
  • Understanding SEO best practices
  • Experience managing an editorial style guide
  • Experience performing QA/UAT
  • Familiarity with Telecommunication processes and plans/product/service offerings

EDUCATION/CERTIFICATIONS:

  • Bachelor's Degree

LOGISTICS:

  • Shift: Standard 9-5 shift
Interested? Apply for this role Apply
eTeam
Visit website South Plainfield, NJ
Provider of SOW-based staffing and solutions and global contingency workforce management to Fortune 1000 companies.
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