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The Technical Writer will create and revise technical documents such as IT operating procedures, user guides, IT communications, IT policies and IT M&A process/documentation. The ideal candidate should be able to translate highly technical operational and product information into a digestible format for our users and stakeholders. This role will interact with internal and external stakeholders and directly contribute to the long-term success of the company's core platform.

Essential Duties and Responsibilities (include but are not limited to):

  • Work closely with IT Operations teams, IT M&A team, Product Owners, and business stakeholders to create and maintain training material, user guides and descriptions of product functionality to document current processes and newly released functionalities.
  • Join and contribute to weekly IT Operations meetings regarding projects and upcoming releases.
  • Maintain the IT TEAMS channel and the internal IT intranet page.
  • Oversee team collaboration with IT Operations, IT M&A and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, and installation/configuration instructions.
  • Work closely with the Service Desk team as well as IT Operations to translate new functionality into training videos, FAQs, and one-pagers to describe new or changing functionality.
  • Write for various audiences, from non-technical end users to programmers, system administrators, and integrators.
  • Establish team documentation policies and procedures, conforming to existing styles, policies, and procedures.

Qualifications, Skills and Requirements:

  • Strong attention to detail
  • Excellent organizational skills
  • Strong writing and technical editing skills.
  • Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
  • Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from leadership, technology, support, and product management.
  • Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and technical and non-technical user documentation.
  • Gather and analyze technical and product information from various sources to document new or changing product functionality.
  • Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
  • Maintain a library of application documentation, cataloging it for internal and/or external use.
  • Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel." 

Education, Training and Experience:

  • Two years of experience in writing complex documentation for IT organizations.
  • Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications preferred, but not required
  • Experience in creating documentation for audiences with different levels of technical skill.
  • Excellent writing, editing, and communication skills.


  • This position will report to the headquarters office in Atlanta, GA however there will be some Work-From-Home flexibility
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