Product Support Operations plays a critical role in the product life cycle at the Facebook company—from ideation and development, to launch, growth, help, and support. We partner closely with product, engineering, data science and other Global Operations teams to improve the user experience and ensure that every product experience is safe, reliable, and supported at scale. Those who join our teams are very passionate about solving people's issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.
Facebook is looking for a Content Strategist to join the Community Help and Education (CHE) team. CHE creates Help Center content and support messaging for more than 2 billion people who use products across the Facebook family of apps. The ideal candidate is a skilled content strategist and editorial professional with experience in digital content management, content strategy, project management, and data-informed decision making. This person should also have an eye for improving the user experience and be able to manage complex, cross-functional projects using critical thinking skills. This is a multi-faceted, fast-paced position, so flexibility, empathy, and collaboration skills are essential.
Content Strategist, Community Help and Education Responsibilities
Minimum Qualifications
Preferred Qualifications
About the Facebook company
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
19 new jobs added in the last week.