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We’re looking for an experienced Content Strategist to manage updates across our Business Help Center and other help channels for Facebook’s business tools. The ideal candidate is a strong writer and editor with experience in digital content management, content strategy, project management, and data-informed decision making. They will be an expert at hands-on drafting and editing in a CMS, content structuring and proactive problem solving. They will be a highly skilled communicator who can effectively use a variety of business communication tools to get the information they need and provide progress updates to stakeholders.

Content Strategist, Help and Education Responsibilities

  • Create, edit and publish content for Facebook’s Business Help Center in simple, jargon-free language using Facebook’s voice to accurately capture how to use our business tools.
  • Execute Help Center content strategy for product changes while managing feedback from cross-functional stakeholders including marketing, technical and business roles.
  • Consistently deliver content that meets or exceeds Facebook’s quality standards.
  • Test our business tools for errors and provide feedback to product teams to improve user experience.
  • Meet tight publishing deadlines with high attention to detail.

Minimum Qualifications

  • 3+ years’ experience of digital content writing and management, including using a CMS and HTML
  • Experienced in working with cross-functional stakeholders to produce public-facing content
  • Knowledgeable about commerce, technology or marketing industries

Preferred Qualifications

  • Writing support or educational guides for consumers or businesses
  • Experience within a global technology company or digital-focused industry

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

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Facebook
Visit website Menlo Park, CA
Our mission is to give people the power to build community and bring the world closer together.
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