The Global People Operations team aims to create and deliver a seamless, positive and efficient experience across the employee lifecycle. Within People Ops is the HR Tech team, which focuses primarily on facilitating optimal solutions across the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy, enterprise content management, system & solution design, enterprise architecture, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs across the HR business.
To round out the team and realize the vision of a more innovative and integrated employee support experience, we’re looking for an expert in the domain of conversational AI, especially as it pertains to compassionate customer support, workflow integration opportunities, and scalable self-service. If you’re interested in playing a fundamental role in building Facebook’s conversational employee support platform from the ground up, then this is the role for you!
Conversational AI Content Strategist Responsibilities
Minimum Qualifications
About the Facebook company
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Minimum salary of $136,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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