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About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and ecommerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement.

About this role

As one of our earliest Content Designers at Faire, you’ll join a tight-knit, collaborative design team that cares deeply about creating beautiful and intuitive experiences for our customers. In this role, you’ll help shape Faire’s brand voice from within our product interfaces, writing product narratives and developing content frameworks that balance personality and delight with usability. Working with team members across design, engineering, product, and marketing, you’ll strive to understand our business goals and customers’ challenges to craft elegant flows that help people successfully engage with our product and move through our products with confidence. 

We’re looking for design-minded writers and content strategists who care about getting to know our customers, about the nuances of language and tone, and about the role of narrative in UX and product design.

We're looking for candidates open to working in San Francisco, CA, Los Angeles, CA, New York City, NY, Atlanta, GA, Toronto, ON, Kitchener, ON or remotely.

What you’ll do

  • Drive content design work on a core pillar of our product, partnering with a team of designers, engineers, and product managers as the team’s content strategy expert
  • Own UX writing for a set of features, considering everything from component copy to entire workflows and information architecture
  • Champion the voice of Faire in our products
  • Participate in and/or lead user interviews and research to better understand customer motivations, language, and needs
  • Contribute strategic thinking to our style guide and design system, as well as our product features and roadmap
  • Jump into design tools as needed; previous experience with Figma, Whimsical or similar tools (or a strong willingness to learn) is great

What we’re looking for

Experience shipping product

You’ve worked with designers, engineers, and PMs to take a feature from initial concept to live code. You know how to roll up your sleeves and dig in on content design needs, whether it’s rethinking information architecture, reducing friction in a flow, or finding the right balance of in-product education and getting out of the user’s way. You can speak the language of interaction design and have solid product intuition, and you’re ready to advocate for cohesive content experiences.

A knack for simplifying

Whether it’s turning a run-on into a 3-word phrase or defining the “so what” of a new feature, you’re a master simplifier. You help teams fight the urge to over-explain by partnering with design to create experiences that are deceptively simple and intuitive. 

A love for words

You understand the power of a perfectly timed pun. You know how to use punctuation to add rhythm, humor, or weight to a sentence. You have an opinion about em-dashes. Writing is your craft, and you find ways to infuse delight into the right moments to help bring our brand to life. 

Qualifications

  • 5+ years in a UX writing or product design role. If you have other writing or UX experience that you think translates to this role well, we’d love to see your stuff, too. 
  • Great communication & leadership skills. You should be able to present your decisions and processes clearly and confidently, regardless of audience. 
  • A collaborative approach. You’re a great partner to other designers and your cross-functional teammates.
  • A growth mindset. You’re open and receptive to feedback, and can adapt quickly in a fast-paced environment. 
  • A sense of humor. We spend a lot of time together—even if that’s on Zoom these days. Sharing gifs and laughing over lunch keeps our team energized and inspired.

We value candidates that bring a range of experience from different industries and a variety of creative influences. If you’re a maker or retailer yourself and can bring first-hand experience and empathy for the small business and entrepreneurial journey, tell us your story!

Why you’ll love working at Faire

  • We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
  • We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 200,000 small business owners.
  • We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
  • We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

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