Senior UX Writer

At Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice since 2003. Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We cover vet visits and the treatment for illnesses and injuries, not one or the other. We are believers in helping pets get through their bad days but also focus on extending the good days.

How do we do that? – through a wide portfolio of amazing and innovative offerings under our umbrella, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.

At Fetch, you are a part of that innovation that helps to create an impact of change. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets.

We believe in fostering a diverse environment where everyone’s unique perspectives and experiences are valued. We have a thriving company culture that recognizes employee anniversaries, milestones, and achievements as well as annually celebrated cultural events. Everything from social gatherings to team-building events help to keep our employees engaged at all times – and it makes it that much more fun when our furry friends are in the office too!

As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally. Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

• Comprehensive medical, dental, and vision insurance
• 401K matching
• Personal paid time off, 10 paid annual holidays, floating days
• Educational Assistance programs
• Department incentive perks
• Fetch Pet Insurance discount - 50% off, up to $1,000 a year

Job Overview

We're on the lookout for a Senior UX Writer/Content Designer to join our team. This role is perfect for a strategic thinker who is also a self-starter and a strong individual contributor. If you're passionate about crafting engaging and effective user experiences through content, thrive in a collaborative environment, and are driven to create exceptional digital experiences, we'd love to meet you.

Responsibilities

• Craft Clear and Engaging Content: Develop and optimize content for our digital platforms, including websites, apps, and other customer touchpoints, ensuring clarity, consistency, and alignment with our brand voice.
• Collaborate with Cross-Functional Teams: Work closely with product managers, designers, engineers, and marketers to create a seamless user experience that meets both user needs and business goals.
• User Research and Testing: Conduct user research and usability testing to inform content strategy and improve the user experience. Use insights to refine and iterate on content.
• Develop Content Guidelines: Establish and maintain content standards, guidelines, and best practices to ensure a consistent voice and tone across all digital channels.
• Content Strategy: Define and implement content strategies that support user needs and enhance the overall user experience.
• A/B Testing and Analytics: Utilize A/B testing and analytics to measure the effectiveness of content and make data-driven decisions to optimize user engagement and satisfaction.
• Mentorship and Leadership: Provide guidance and mentorship to junior writers, fostering a culture of continuous improvement and collaboration.

Preferred Skills & Expertise

• 7+ years of experience in UX writing, content design, or a related field, with a strong portfolio showcasing your ability to create clear, user-centered content.
• Proven track record of developing content strategies and guidelines that enhance user experience.
• Proficiency in content management systems, user research tools, and design software (e.g., Adobe Creative Suite, Sketch, Figma).
• Strong strategic thinking, creativity, and collaboration skills. Experience conducting user research and usability testing. Innovative, resourceful, driven, and passionate about crafting compelling user experiences through content.

WHY JOIN FETCH?

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration.
• Enjoy working from our FiDi Manhattan office, with flexibility for remote or hybrid work (2-3 days in the office per week).
• When in office, enjoy free lunch daily and pets always welcome.
• Join a team that genuinely cares about creating a positive and inclusive work environment where everyone can thrive.

About Fetch

Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada), and we currently provide security to over 360,000 pet parents.

We don't just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.