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The content designer is part of a user experience design team dedicated to developing profound experiences that provide solutions to problems, simplify financial experiences, and bring value to millions of people. We are driven by our shared desire to make moving money to anyone, anywhere, anytime an activity that is simple, useful, and accessible. Content is an essential and integral part of that experience.

What we like best about working here:

  • Strong Support. Our team is well-positioned within our organization, with strong support (and high expectations) from our senior management.
  • Influence. We have a strong relationship with our business owners, which gives us the opportunity to influence the direction of our business.
  • Collaboration. We work together in small cross-functional teams to achieve project goals.

During a project, the content designer works hand-in-hand with user-experience designers and business analysts to design an interaction, including all the content that supports it. This is not a position where a writer sits alone in a dusty corner waiting to “wordsmith” a few lines on a design spec; here, the content designer is expected to be a full partner throughout the design phase of a project.

The content designer supports the overall design effort by identifying the need for and defining:

  • User interface content, such as button labels, page titles, accessibility content, and embedded user assistance
  • Confirmation and error messages
  • Transactional correspondence, such as emails and SMS (text) messages

The goal is to help the user complete the desired task by providing the most helpful information within the context of that task.

As a content designer, your work will include various combinations of the following activities:

  • With minimal supervision, design the content to support engaging user experiences and help users complete their tasks successfully.
  • Create design artifacts as appropriate, including wireframes, flow diagrams, content inventories, and other items as needed to help downstream teams do their work successfully.
  • Identify the need for user research and participate in that research, including the analysis and implementation of findings.
  • Lead team efforts to improve the content design process, including the workflow, creation of artifacts, success metrics, and standards.
  • Be a leader within the design team.
  • Direct the work of less experienced team members.

Who are we looking for?

A viable candidate must:

  • Have a passion for continuous improvement and see the opportunity to improve the design of everything.
  • Be a passionate advocate for the user and a user-centered approach to UI design.
  • Have an internal drive to be proactive in everything, seizing opportunities as they present themselves.
  • Champion perfection yet understands the value of pragmatism.
  • Be able to confidently and effectively share opinions and expertise with both non-technical and very technical clients and team members.
  • Demonstrate a fantastic ability to respond to failure and benefit from it.
  • Be passionate about effective communication through words and images.
  • Have excellent written communication skills and the ability to articulate ideas clearly and concisely to a variety of audiences (groups or individuals, technical or non-technical, sophisticated or novices).
  • Demonstrate mastery of U.S. English.
  • Thrive in collaboration and be flexible enough to work as the only writer or as one of several within a design team.
  • Possess strong organizational skills and the ability to meet interim deadlines.
  • Excel at problem-solving.
  • Have at least 7 years of experience creating content for web-based applications or mobile products.
  • Have a degree (or equivalent professional experience) in content design, journalism, communication, or human-computer interaction (HCI).
  • Ability and willingness to direct the work of others.

The ideal candidate also has:

  • Strong experience working in an Ag

This role is not eligible to be performed in Colorado.

Interested? Apply for this role Apply
Fiserv
Visit website Brookfield, WI
Financial Services @ the Speed of Life
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