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Freedom Financial is looking for an experienced UX Writer to join its product team in transforming strategic digital financial products to make the user experiences more accessible and understandable to its customers.

We’re looking for someone to create the foundation and lead the way in crafting straightforward, conversational, and compelling content that takes the guesswork and stress out of complex concepts. 

Your audience is the Freedom Financial Network of customers - people that need financial education, assistance, and help in building a better financial future. Your work will directly help an underserved and stressed population reach financial stability.  

Key Responsibilities

  • Write clear and concise copy for all aspects of the digital user experience, from landing pages to chat messages to product interfaces, across the product development lifecycle.
  • Create a consistent voice of trust, empathy, transparency, and leadership across multiple products while adhering to design principles and adapting to research findings.
  • Build and maintain a UX writing foundation by creating style guides, writing processes, collaborative guidelines, and lifestyle management procedures.
  • Write and maintain UX writing guidelines for design system components.
  • Act as a subject matter expert and promote the benefits of quality UX writing internally at the company.
  • Work closely and collaboratively with designers, researchers, prototypers, product managers, engineers and marketing to balance design and business objectives with a strong focus on the user.
  • Develop concepts for new products and products in redesign/transformation. Provide data-informed insights to improve existing experiences.

Basic Qualifications

  • 5+ years of professional writing experience in UX writing, technical writing, or copywriting
  • BA/BS degree or 4 additional years of relevant experience
  • Online portfolio of consumer-centric writing samples and content design. At least two launched products
  • Excellent written and verbal communication skills
  • Creative problem-solving mindset
  • Experience collaborating with designers, engineers, and product managers

Specializations to make you stand out

  • Experience creating and maintaining style guides to follow a product voice and Brand guidelines
  • Experience writing for a design system
  • Experience writing for digital products across a multi-product strategy
  • Experience simplifying financial services concepts for non-finance savvy customers

If you have other UX experience that you think translates to this role well, we’d love to see it.

Why Join the Freedom Family?

  • We are a diverse group of individuals with a common goal of helping our customers achieve financial health. 
  • We value each other’s opinions and prioritize what’s best for our customers.
  • We value the "human" component at all levels and it’s reflected in the services we provide and our internal supportive culture.
  • We focus and invest in the growth of every individual.
  • We live our values to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.
  • We’ve been recognized as one of the Top 100 Fastest-Growing Companies in the Bay Area for 2020.
  • Fast, continued growth - there’s a lot of opportunity for advancement
  • Voted a Best Place to Work multiple times by our employees!
  • 401k with employer match
  • 3 weeks’ paid vacation (increased with tenure)
  • 9 paid holidays & 5 sick days
  • Paid time off for volunteer work and on your birthday
Interested? Apply for this role Apply
Freedom Financial Network
Visit website San Mateo, CA
Empowering people to meet their next financial goal
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