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Content Strategist

FullStory Atlanta, GA
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Job description

Our mission at FullStory is to rid the world of utterly regrettable product experiences. A crucial byproduct of that mission is to imbue our customers with a deeper empathy for the people that use their software.

You’ll serve as our very first Content Strategist for our product and will have the chance to establish a brand new discipline. You’ll report to the Head of Product Design and have the opportunity to work closely with Product, Engineering, and Marketing team members to establish a clear, consistent and approachable voice and tone for FullStory users. In this role, you’ll drive healthy, sustainable, and predictable growth for the business.

Day-to-day you’ll:

  • Be the expert on all things content design for the FullStory product.
  • Partner with Design, Product Management, Engineering and Marketing to ensure all content is on-brand and consistent with FullStory voice and tone and that we adhere to a shared taxonomy of names and terms.
  • Build and maintain a clear and engaging voice and tone for the FullStory product experience.
  • Help us identify opportunities to create a better product experience through timely and contextual content.
  • Help us scale the approachable and delightful tone that makes FullStory a lovable product.

We’re looking for someone who:

  • Has 5+ years of digital content experience
  • Has experience working with a design team and writing copy for a digital product
  • Has experience working within a SaaS company

It would be amazing if:

  • You are passionate about language, and accurate use of grammar, punctuation, and spelling
  • You strive to create approachable and personable experiences through thoughtfully written copy
  • You have strong attention to detail and can work autonomously
  • You are comfortable being proactive and eager to take on new and sometimes ambiguous work

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and unlimited paid time off to an annual company-wide closure – FullStorians can focus on the moments that matter.
  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.

Salary range Not specified
Date posted 10th May 2022
Commitment Full-Time
Place of work Remote (United States, Canada)
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