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Generation Home

Generation Home is a new mortgage lender on a mission to transform the housing market. We're broadening access to homeownership for aspiring first-time buyers, simplifying the home-buying process and promoting our customers' financial wellbeing through the smarter management of their home finances.

We’re backed by leading US and European venture capital funds and recently closed a £21 million Series A, setting us up for a big 2021.

To help us make this a reality, we are looking for a London-based UX Writer who can take our communications to the next level and make us the most customer-centric mortgage lender out there.

The role

Mortgages are inherently complex and jargon-heavy. Your role is to flip this on its head. You’ll own everything from the way we communicate with potential customers on our website, to guiding them through the home-buying process, to helping them make the most of their largest financial asset (their new home).

We’re building a people-first mortgage lender and the language we use is crucial.

You’ll be...

  • Involved with product teams early on to help lay out flows. We believe achieving clarity means being part of a project from the start, not slapping copy on at the end.
  • Writing microcopy to make sure customers know exactly what to do next.
  • Explaining complex topics and choices in tight prose.
  • Getting involved in user testing to find out what works and what needs work.
  • Helping us hone our voice. We know what we stand for and who want to help. Now let's embed this in our product!

Requirements

We are looking for someone who...

  • Is a great writer. Mortgages are copy-heavy and complex, we need someone who can communicate clearly across our many touchpoints.
  • Doesn’t shy from a challenge. In order to write well, you’ll need to become a mortgage expert. You see that as an exciting opportunity and understand the positive outcomes it creates for our customers.
  • Has a portfolio/writing samples showing a range of voices and the ability to distill complexity into short sentences.
  • Has experience working with a cross-functional product team from ideation to launch and iteration.
  • Has empathy for our customers. First-Time Buyers are knowledge and time poor, we need to support and educate them through a long and complex journey.

If that sounds like you, we’d love to talk.

Benefits

  • Competitive salary
  • Generous equity package
  • Flexibility around working hours and location
  • 25 days of vacation + bank holidays
  • Pension contributions matched (3% currently)
Interested? Apply for this role Apply
Generation Home
Visit website London, UK
Making mortgages work better for everyone
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