Job description
Generation Home
Generation Home is a new mortgage lender on a mission to transform the housing market. We're broadening access to homeownership for aspiring first-time buyers, simplifying the home-buying process and promoting our customers' financial wellbeing through the smarter management of their home finances.
We’re backed by leading US and European venture capital funds and recently closed a £21 million Series A, setting us up for a big 2021.
To help us make this a reality, we are looking for a London-based UX Writer who can take our communications to the next level and make us the most customer-centric mortgage lender out there.
The role
Mortgages are inherently complex and jargon-heavy. Your role is to flip this on its head. You’ll own everything from the way we communicate with potential customers on our website, to guiding them through the home-buying process, to helping them make the most of their largest financial asset (their new home).
We’re building a people-first mortgage lender and the language we use is crucial.
You’ll be...
- Involved with product teams early on to help lay out flows. We believe achieving clarity means being part of a project from the start, not slapping copy on at the end.
- Writing microcopy to make sure customers know exactly what to do next.
- Explaining complex topics and choices in tight prose.
- Getting involved in user testing to find out what works and what needs work.
- Helping us hone our voice. We know what we stand for and who want to help. Now let's embed this in our product!
Requirements
We are looking for someone who...
- Is a great writer. Mortgages are copy-heavy and complex, we need someone who can communicate clearly across our many touchpoints.
- Doesn’t shy from a challenge. In order to write well, you’ll need to become a mortgage expert. You see that as an exciting opportunity and understand the positive outcomes it creates for our customers.
- Has a portfolio/writing samples showing a range of voices and the ability to distill complexity into short sentences.
- Has experience working with a cross-functional product team from ideation to launch and iteration.
- Has empathy for our customers. First-Time Buyers are knowledge and time poor, we need to support and educate them through a long and complex journey.
If that sounds like you, we’d love to talk.
Benefits
- Competitive salary
- Generous equity package
- Flexibility around working hours and location
- 25 days of vacation + bank holidays
- Pension contributions matched (3% currently)