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The Company  

The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides utilities across the world with market-leading products and services to drive their transformation. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we’re helping companies reshape what it means to be a utility business. We are driven by our passion to create a positive impact. That is why utilities rely on us to manage complexity, deliver exceptional customer experiences, and secure profits. Together, we are renewing utilities. 

Our Values and Culture   

Colleagues at Gentrack are one close team of passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners and each other. Our core values are:   

  • Respect for the planet¬†
  • Respect for our customers
  • Respect for each other

We are looking for a SENIOR TECHNICAL WRITER. You will take an innovative and proactive approach to produce efficient and targeted written communications as part of team objectives, with the overarching goal of achieving optimal usability for the client. This role involves a great deal of input from you to create technical documents using quality visual imagery, and also to guide your team in their own writing. You will be relied upon for your excellent communication skills; in particular, your ability to provide meaningful information in a clear and concise layout, interpreting the work of the technical team and translating it for the client. 

At a Senior level, you have some experience under your belt and are familiar with the documentation needs in a product development environment. You will need to be a self-starter and capable of assessing the gaps in our technical writing and putting a plan in place to address these.

Your success will be reflected by:

  • Clear guidance for written communication is given resulting in the targeted and efficient production of materials from and for the team.
  • Demonstrable technical proficiency resulting in team objectives being met, with clear and targeted documentation as a result.
  • Forward-thinking is evident, with an ongoing and big-picture view of personal and product material development.
  • Product documentation standards continually improve, and client need is met through well-targeted material.
  • Ability to see the client's view is evident in the clarity and consistency of the documents produced.
  • Demonstrable drive to increase product material knowledge and expertise, with advances in this, regularly communicated and shared with the team.¬†

The Role:

  • Produce clear written communications with quality visual images, displaying excellence in these and in your communications with immediate and wider Gentrack teams, and management.
  • Proactively share your knowledge and expertise with immediate team members and the wider teams. Acting as an intermediary between the technical teams and the user to ensure that effective communications result.
  • Confidently utilise your knowledge of single-source authoring concepts and apply these to the production of technical documents to achieve excellence in Development.
  • Display innovation and proactivity, desiring continuous improvement in all respects including
  • personal development and product material development, with a particular emphasis on new products and improved methodology.
  • Seek excellence in document design with a client view in mind, resulting in a clear layout and consistent interface and ensuring conceptual correctness, with a strong emphasis on ensuring that the user experience is intuitive and documentation is kept as simple as possible.
  • Build a high level of product material knowledge and share this with your team and teams across Gentrack, with a view to achieving excellence in the development of materials.

As a Technical Writer you will have experience with at least two of the below skillset;

  • 3+ Years of experience as a Technical Writer or related role
  • Experience with the documentation needs of a Product Development orientated organisation.
  • Experience in working in an Agile Software Development environment (preferably Scrum)
  • Experience in commercial software development or a similar environment
  • Knowledge of HTML

Gentrack recognise the value a diverse and inclusive workplace brings and we welcome applicants from all backgrounds, unfortunately, Visa sponsorship is not available at this time.

*No agencies, please.

To learn more about us as an employer visit

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Gentrack Ltd (Global)
Visit website Auckland, NZ
Together, we are renewing utilities.
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