Content Operations Specialist

GitHub Remote (United States)
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Job description

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations:

In this role you can work from Remote, United States

Overview:

We're on the hunt for someone who can operationally bring GitHub's content to life in creative ways for the businesses and more than 100 million developers that use GitHub, and help with reporting initiatives. We are seeking a highly organized and motivated Content Operations Specialist to assist our content team with content production, operational staging, and analytics. The ideal candidate will be someone with a passion for content management, data-driven decision-making, and cross-functional collaboration. This role isn't about just sharing a message, but actively connecting developers and IT leaders with everything that's happening in technology, software development, and within GitHub. Knowledge of the software development industry is strongly preferred.

This person will join the Brand and Content Marketing team, working cross-functionally with teams like Integrated Demand, Digital, Product Marketing, Design, and Developer Relations. The team's work is highly visible, so candidates should be comfortable working with cross-functional stakeholders, executives, and senior leadership. Excellent communication and collaboration skills, high levels of compassion for colleagues and the developer community, and eagle-eyed editing skills are required—as is the ability to work on several projects simultaneously.

Responsibilities:

  • Content operations: Collaborate with the content team to stage, format, and publish blog posts, technical guides, and other content within our Content Management System (CMS). Ensure content is accurately reflected and optimized across multiple platforms. Works on and ensures completion of editorial processes before (e.g., for product content) and/or after content launch to ensure end-to-end quality assurance.
  • Content development: Editing developer- and B2B-focused content for an audience of 100M+ developers and more than 90% of the Fortune 100. Writing experience is a plus.
  • Content optimization: Work with the SEO and content strategy teams to ensure all posts are optimized for search engines (SEO) and follow best practices for readability and performance.
  • Workflow coordination: Assist in managing the content production workflow, including scheduling content, ensuring timely reviews, and working with cross-functional teams to meet deadlines.
  • Content analytics: Track and analyze key content metrics, including traffic, engagement, and conversion rates. Create regular reports to help the team measure performance and refine content strategy.
  • CMS management: Act as the point person for CMS management, resolving technical issues, and improving operational processes to optimize content delivery.
  • Stakeholder collaboration: Drives collaborative efforts with relevant cross-functional stakeholders (e.g., marketing, product, and engineering) to understand and align content with project goals.

Bonus: UX/UI site architecture knowledge and experience; knowledge of the software development industry and experience with the developer community & IT decision makers is a plus.

Qualifications:

Required qualifications:

  • 5+ years experience in content writing, content design, journalism, or related field
  • Bachelor's Degree in English, Writing, Literature, Journalism, Communications, Marketing, Philosophy, or related field AND 3+ years experience in content writing, content design, journalism, or related field OR equivalent experience.
  • 1+ years of experience with Wordpress or another CMS (content management system)
  • 1+ years experience with analytics and reporting results

Preferred qualifications:

  • 1+ year(s) experience engaging in cross-functional projects with multiple stakeholders/teams (e.g., Developer Relations, Product Marketing, Communications, Executive Communications, Demand Generation) or establishing processes in cross-functional projects.
  • 2+ years experience working at a technology company (e.g., software development, technical documentation/writing) or in a related technology field.
  • 1+ year(s) experience with marketing and campaign execution.

Compensation Range

The base salary range for this job is USD $63,600.00 - USD $168,600.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

  • Customer-obsessed
  • Ship to learn
  • Growth mindset
  • Own the outcome
  • Better together
  • Diverse and inclusive

Manager fundamentals

  • Model
  • Coach
  • Care

Leadership principles

  • Create clarity
  • Generate energy
  • Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Salary range USD $63k to $168k annual
Date posted 30th October 2024
Commitment Full-Time
Place of work Remote (United States)
Apply now Report as expired You will be taken to the employer's website to submit your application.
Apply now Report as expired You will be taken to the employer's website to submit your application.
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