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Content Coordinator

Global Payments Inc. Atlanta, GA
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Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is responsible for managing, monitoring and communicating plans for ensuring customer objectives in the area of Digital Content. Content includes anything that appears on the screen e.g. images, text, animation, prices, and business logic to support the accurate deployment of content and options to the Portal and field DMB systems

What Part Will You Play?

  • Exclusively manage the relationship between Xenial and the brand marketing team making DMB content requests
  • Monitor incoming DMB content Emails, including evening and weekend communications, and ensure that all are replied to
  • Track content requests through the entire development and deployment life cycle
  • Ensure content is delivered in an agreed-upon timeline. Communicate diversions from the schedule to the Project Manager
  • Have a high level of understanding about each content release in order to disseminate information to the support team or back to clients
  • Understand and communicate all content request implications to company resources, development environment, and customer usability
  • Communicate directly with brand marketing entity in regards to future content planning and content distribution
  • Communicate with support regarding upcoming content releases in regards to timing, imagery, PLU's, Pricing and general usability and functionality
  • Solicit feedback from support to identify and correct content-related matters in the field
  • Activate support and or development resources to resolve DMB related matters after normal business hours
  • Prioritize numerous existing and incoming content developer tasks
  • Promote all company policies and procedures
  • Perform other duties / projects as requested by the Project Manager

What Are We Looking For in This Role?

Education and Experience

  • Associates degree in an applicable field of study
  • Preferably minimum 2 yrs of relevant experience

Skills

  • G-suite (Google Sheets, Docs, Slides .etc)
  • Advanced written and verbal comprehension and communication skill
  • Manage, create and complete administrative tasks
  • Prioritize numerous existing and incoming tasks on an hourly basis
  • Maintain composure in high stress and fast-paced environment

Global Payments Inc. is an equal opportunity employer

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Salary range Not specified
Date posted 12th November 2021
Commitment Full-Time
Place of work Lansdale, PA
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