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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

  • Responsible for writing technical copy for various operation and maintenance manuals and technical publications.
  • Prepares outline of contents and written text.
  • Coordinates layout and organization of manuals and other documents.
  • Interprets necessary data, drawings, and specifications through research and liaison with technical staff.
  • Requires working knowledge of organization product line(s), customer requirements, purpose and structure of document, and user's level of understanding.

What Part Will You Play?

  • Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based/technical content for our clients.
  • Collaborate with development team to create and streamline functionality and develop user-friendly educational content and reference material to illustrate how clients will benefit from the enhancement or solution.
  • May test and validate moderately complex products and services from the users perspective by accessing the online test application during the planning phase. Work through scenarios to anticipate what problems a typical user would face and determine what is applicable when developing procedures and solutions.
  • Create, assimilate, and convey business and technical material and difficult concepts in a concise, effective manner and easily understood formats including tables, graphics, scenarios, bulleted lists, videos or animated graphics.
  • Present draft business and technical material to users, gather input and suggestions for improvement. Research gaps with SMEs, and provide detailed business, technical and creative edit and solutions for final content.
  • Provide persuasion through consultative-focused writing and interaction with users to explain how best practices and new enhancements will benefit them.
  • Assist with the customization of moderately complex interactive training content from source material including adding scenarios, assessments and workflows.
  • Manage moderately complex multiple projects, resources and timelines. Report on the status of assignments.

What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically Minimum 2 Years Relevant Exp
  • Writing and communications. Specifically, analyzing, defining, strategizing, structuring and managing content.

Preferred Qualifications

  • Bachelor's Degree
  • Technical Communications, Business, Liberal Arts or other related fields.

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
  • Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
  • Written Communication - Write clearly and succinctly in a variety of communication settings and styles. Can get message across with desired effect.
  • Computer Skills - Perform standard, office computer tasks and use common software packages, including Microsoft Office and desktop publishing tool.
  • Project Management - Plan, organize, and manage multiple projects, resources and timelines simultaneously.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

About Us

Global Payments Inc. (NYSE: GPN) is a leading pure-play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.  

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Global Payments Inc.
Visit website Atlanta, GA
Innovation that delivers.
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