Remote working with occasional travel to Chelmsford
This role will support the front line of local service delivery across a diverse range of public services, allowing you to see the impact that your work has on people’s lives.
If you are a talented Content Design leader, we want to hear from you.
The role:
advocate for inclusive and accessible services and help others to understand the benefits of good content design
provide strategic direction to the team and work collaboratively with the Service Transformation leadership
lead the Content Design team and manage hiring, development, pay and performance
shape the profession and build a community of practice for content design
align all content with wider strategic aims
You will:
collaborate with the Service Transformation leadership and a range of senior stakeholders to establish multi-disciplinary teams, resolve problems and develop future projects
help colleagues and stakeholders from other disciplines understand what content design is, why it’s important and how to work with content designers
help stakeholders monitor the performance of content and identify areas for improvement and potential projects
plan and manage the different phases of content design, iterating over time to ensure end-to-end journeys are based on evidence from user research and analytics
train and mentor teams to develop and implement best practice
make sure content meets Government Service Standards and accessibility regulations and appropriate policy and legal checks are carried out
You'll do great if you:
advocate for the user and create an understanding of how good content design can help stakeholders
have experience in balancing the needs of users with organisation priorities to make the right decisions and helping teams to act upon them
know how to manage stakeholder expectations and can build consensus between services or stakeholders
know how to build and nurture teams and can identify problems or issues in the team dynamic and rectify them
have experience in creating and managing content in a large and complex organisation
have experience of the best practice standards and application of inclusive and accessible design
know how to use analytics and user insight to define and improve content and guide decision making
have experience in creating content that works across multiple channels, devices, browsers and platforms