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Our purpose

Healthcare is confusing. It’s hard to access and hard to understand, and hard to ensure you’re getting the right care. Grand Rounds exists to make it easier – We work alongside a company’s insurance plans, to help guide our members to the best possible care for them.

Our team

We’re a tight-knit, collaborative team of Product Designers and Researchers, working in close partnership with our Product Management and Engineering teams. We’re passionate about improving the health and lives for our members, and transforming the confusing and archaic health system. We are passionate advocates for all of our members. 

You!

We believe that a critical part of making Healthcare easier will come from improving the way we talk to our Members in our apps and services. We’re looking for a UX Writer to build a better future for healthcare with us. We’re looking for an experienced writer who can write from a Members perspective, and thinks about the complete end-to-end Member experience. 

You know how to work with peers across an organization to improve writing at every touchpoint. You are an advocate for your work, and share your insights and experience with others to raise the quality of the products and services you build. You work with stakeholders across the company 

This is the first UX Writer position on our team, so this is a unique opportunity to set the foundation for how we write at Grand Rounds. Many of our Members are Spanish speaking, so we’re looking for a candidate who is fluent in both English and Spanish.

Requirements

  • Mastery of clear, simple, and compelling writing in English and Spanish.
  • A body of work that clearly demonstrates insight, empathy, and an ability to tackle complex problems.
  • 8+ years of experience in writing, information architecture, and user experience.
  • Expert in current tools and processes for creating consumer-facing experiences.
  • Collaboration with designers and researchers to uncover and solve user experience challenges.
  • Passionate advocacy for high-quality content, design, and product execution.
  • Experience developing, testing, and refining your work based on insights from research and data.
  • Comfort managing a project from inception through execution. Able to see the broader picture while delighting in the quality and nuance of the specifics.
  • Compelling communication capabilities. You understand that telling the story or our work is one of the most impactful parts of what we do. 
  • Ability to mentor Designers and PMs to help them improve their UX and writing skills.

Bonus Points

  • Real passion for medical and health care services, and a belief that technology can transform how we access and utilize healthcare.

About Grand Rounds Health and Doctor On Demand:

Grand Rounds Health and Doctor On Demand merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.

Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 

Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.

Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Grand Rounds
Visit website San Francisco, CA
We raise the standard of healthcare for everyone, everywhere
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