The Master Content Designer is a subject matter expert in the Healthfirst Customer Communication Management (CCM) correspondence platform and is responsible for creating, maintaining, and delivering regulatory compliant and accurate member and provider correspondence templates across print and digital channels. As a core member of the Correspondence Center of Excellence (COE) team, the Master Content Designer participates in all design and build aspects of correspondence functions within the CCM platform. The incumbent will work directly with the COE team and Enterprise Correspondence Scrum teams to deliver new and updated existing correspondence. This individual will have the responsibility for providing direction to authoring staff regarding functional template design, implementation, enhancements, and ongoing maintenance activities.
Compliance & Regulatory Responsibilities: See above
Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA-approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.
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