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UX Content Designer Consultant

Huntington National Bank Columbus, OH
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Job description

The Huntington User Experience team (HUX) is seeking an experienced content designer and writer who is passionate about creating experiences that help people. As a UX Content Designer Consultant, you will be a resident expert on language and brand voice, called upon daily to craft engaging, clear, and helpful content for a portfolio of digital assets. Out in the world, your content will be read by thousands of customers as they navigate an essential component of daily life: their financial well-being.

This position can work remotely anywhere in or around Ohio or Minnesota but some travel may be required to Columbus and/or Plymouth.

In this role, you will ensure the voice of Huntington is brought to life across the digital customer journey.

This work includes:

  • Distilling information about financial products into consumer-friendly content that guides users effortlessly through digital interactions
  • Researching, writing, fact-checking, reviewing, editing, and championing content that ensures clarity, accuracy, transparency, ease of use, and timeliness
  • Developing the content strategy for new products, services, and experiences
  • Establishing standards, style guides, and processes that promote inclusivity and consistency across the organization’s communications efforts
  • Collaborating with interaction designers, visual designers, researchers, experience strategists, creative technologists, business representatives, legal and compliance partners, brand and marketing managers, and leadership to realize innovative design solutions
  • Participating in iterative design and evaluation activities to refine UI concepts

Skills Required

For success in this role, you will need:

  • Outstanding digital writing and editing skills, with an eye for UX implications
  • Skill and enthusiasm in researching and mastering complex topics, especially in the technology and personal finance spaces
  • Experience as a key contributor in a professional creative team setting
  • Experience with responsive web design and mobile-first approaches
  • Familiarity with ADA compliance, usability standards, and guidelines
  • Familiarity with Chicago Manual of Style
  • Comfort with ambiguous problem-solving tasks and a positive, can-do attitude toward resolving them
  • Excellent verbal communication skills and practice leading group discussions, defending creative decision-making and aligning with partners

Additional Qualifications

  • Bachelor’s degree in English, creative writing, journalism, content design, user experience design, human factors design, industrial design, information technology, history, psychology, or a related field and/or equivalent experience
  • Minimum 3 years of experience in creating/editing content for digital experiences
  • Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and manage time
  • Demonstrated success in cultivating quality working relationships across all levels of an organization

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: Visit Huntington's Career website for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position.

Salary range Not specified
Date posted 6th June 2022
Commitment Full-Time
Place of work Remote (United States)
Additional information Ohio or Minnesota
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