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Content Designer / UX Writer

IBM New York City, NY
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Job description

Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

Who you are:

You’re a confident content designer who is dedicated to making information easy to find, simple to understand and follow, and usable for target users. You’re passionate about understanding your users and getting to the roots of their pain points. You enjoy working in diverse teams and value different perspectives. You’re comfortable presenting your findings and recommendations to a broad range of stakeholders around the world. And last but not least, you excel at establishing relationships and networking with the clients you serve. Sound like you? Keep reading.

Your role and project:

Your role will be based in the IBM Studio, a buzzing, modern working environment which brings together best-in-class practitioners, technology and workspace. Note: we are currently working remotely but will return to the studio when possible. You’ll work as a content designer across several Agile development squads and be an active member of our User Experience team, interacting daily with some of IBM’s global audience of business partners, understanding their needs and pain points and helping to propose solutions.

You will be entering an established, large-scale project that is in need of a content strategy and content design expertise. You will be responsible for owning all the written aspects of the product, suggesting changes to developed experiences and advising on the content design of new user journeys. In addition, you will coordinate with our translation team to ensure the content is accessible for all our users.

Required Technical and Professional Expertise

When considering your past experience, this is what we’ll be looking for:

  • Excellent writing skills that can be showcased in a portfolio attached to this application
  • Experience creating and executing a content strategy for a large project
  • Evidence of the impact you made in your previous roles as a content designer
  • Ability to define and apply consistent voice and tone throughout the content journey
  • Ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative
  • Meticulous attention to detail
  • Knowledge of how to work in cross-disciplined Agile teams
  • These are the interpersonal skills that will be valuable in enabling success in the role:
  • Experience negotiating with team members and stakeholders
  • Teamwork and collaboration skills
  • Strong communication and presentation skills
  • Motivation to address underlying problems and challenge assumptions
  • Planning, organisational, and time management skills, with the ability to prioritise own workload

Preferred Technical and Professional Expertise

Also, we would be impressed to see evidence of…

  • Understanding of Design Thinking practices
  • Experience collaborating remotely with colleagues in global locations
  • Knowledge of Sketch, Invision or other design tools
  • Knowledge of accessibility in design
Salary range Not specified
Date posted 30th July 2021
Commitment Full-Time
Place of work London, UK
Additional information
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