Entry Level Content Designer

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

Want to do your best work ever? At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? Then join us at IBM where the best in the industry are passionate about the design of excellent experiences, enabling designers to further develop their skills, experience, and craft, and supporting IBM teams in delivering market-leading, human-centered products and services.

This role will support product design efforts for IBM Z systems software. Our software is utilized by the world’s largest enterprises, delivering security, resiliency, performance, scalability, and sustainability through IBM’s flagship enterprise compute platform.

As designers, we focus on ensuring the experiences we create meet the needs of our customers and end users and strive for design excellence in our work. You will apply a user-centered perspective to your design work and advocate for the customer / end user in all interactions with your teammates and colleagues. At times you may also engage with customers or other users of the product in the design process.

Content designers create and communicate meaning throughout product or service experiences for users and customers. They primarily do this through researching the subject(s), writing, curating, and editing content for accuracy, clarity, and usability. They help people understand the value of IBM solutions and guide users with messaging that helps them achieve their goals across the product experience.

Functional Responsibilities

• Model, write, and format content into viable, feasible, and desirable solutions with attention given to accuracy, clarity, and usability
• Evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey
• Research and study the subject and context to inform content
• Define and apply consistent voice and tone throughout content journey
• Define content goals and journeys based on user or customer goals
• Participate in concept ideation informed by an understanding of users, clients, and their desired outcomes
• Adapt work and processes according to guidance and direction from design leads
• Strengthen your craft skills in your discipline through learning, mentorship, and producing

Cross-Functional Responsibilities

• Attend client / sponsor user sessions; establish your own client relationships
• Contribute to the design of a product by advocating for the user experience and value
• Learn about the org structure and key stakeholders of your PM and dev teams
• Seek and provide feedback on outcomes to your entire team
• Support advocacy of design thinking across the team
• Communicate with other designers and your cross-functional team about your project status
• Attend and participate in design reviews and playbacks to share experience design and related artifacts
• Understand how your work fits into the department mission, strategy, and vision

Other Strategic Responsibilities

• Grow domain knowledge by learning the value proposition of your product, its market position, the basics of its technologies and how it’s used by our customers. Develop enough domain fluency to contribute ideas that differentiate the solution in the market
• Attend and participate in design and product-oriented activities, such as stand-ups, Town Halls, product demos or design critiques
• Develop the ability to find and apply relevant industry references/trends
• Identify improvement opportunities at the individual product level

Required Technical and Professional Expertise

• Experience in solving complex user problems through user experience design, including writing content for product experiences
• Experience with creating user scenarios for usability testing, analysis of industry trends, task analysis and reporting conclusions in well-developed documents
• Experience with design tools (Figma, Sketch, InVision, Adobe Creative Cloud, etc.)
• Strong communication, storytelling and documentation skills. Comfortable working in a dynamic, team based environment
• Experience of planning and facilitating workshops to reach a specific outcome;Ability to help people understand the value of solutions with clarity and consistency

Preferred Technical And Professional Expertise

• Excellent communication skills with a passion for great storytelling
• Foundational understanding of UX design and design research
• Excellent collaboration skills with a persistent curiosity
• Attention to detail in the language and relationships of design elements in the experience
• Localizing content for specific audiences and markets
• Basic research skills to measure and analyze efficacy of content
• Degree in Writing, English, Journalism, Communication, Information Design, or related field

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.