UX Writer

Insight Global is seeking a dedicated and innovative UX Content Specialist to join a Big 5 banking client digital delivery team on a hybrid basis in downtown Toronto. The UX content writer will join the for the Frontline User Experience (FLUX) team, you'll be responsible for writing, editing and managing content for employee-facing digital tools. The ideal candidate should possess a robust writing background, with experience in journalism and technical writing, particularly in UX. They should have a knack for persuasive marketing writing and demonstrate strong analytical skills. A background in technical or UX writing will be essential, as will the candidate's ability to craft persuasive marketing content. Strong analytical skills are a must to navigate process flows and tight timelines effectively.

Content Design:

• Create and update content using analytics and research. Ensure it meets CIBC's standards. Coordinate with the Translation team.

Content Operations:

• Maintain the content design system. Lead style guide reviews and drive enhancements. Manage and prioritize content backlogs.

Communication:

• Collaborate with team members and stakeholders. Use tools to support content updates and promote plain language.

Development and Collaboration:

• Manage multiple initiatives. Work with a cross-disciplinary team to provide great user experiences.

Quality Control:

• Use tools like Confluence, JIRA, and Figma to manage content. Assess new tools for efficiency.

Research:

• Participate in user research and make content recommendations. Prepare presentations for stakeholders.

Required Skills & Experience

• 4+ years experience in UX Writing / Content Design.
• WCAG standards.
• JIRA, Microsoft 365, Figma
• CP style. (Canadian Press)

Nice to Have Skills & Experience

• Mural and Confluence
• Salesforce Marketing Cloud