Why We Need You – The Mission:
IPRO software combines best-in-class information governance and eDiscovery software with predictive analytics to offer the most open and effective solution to data challenges. IPRO transforms the EDRM and thinking “upstream”, we bring insight far earlier into processes, enabling organizations to change the way they interact with their data, eliminate waste, and reduce risk.
As a Technical Writer on our Documentation team, you will be responsible for designing, delivering, and maintaining high-quality technical documentation for our software products. You will be an integral part of the product team and will write content to assist both system administrators and end users to complete their day-to-day work in our system. Documentation deliverables you will create include online Help content, learning center curriculum, release notes, and other presentation materials.
What You’ll Accomplish - Your Performance Objectives:
Within your first 3 months, you will be able to create/modify/publish documentation in at least one IPRO product, with a solid understanding of fundamental documentation processes.
Within your first 6 months, you will have gained an advanced understanding of at least one IPRO product, with additional insight/familiarity with at least one other product.
Additionally, the Technical Writer will participate in the following processes within their first 12 months:
Who We’re Looking For – The Personal Competencies That Matter:
Technical chops – We need to know that we can lean on you to produce effective, engaging Help documentation on a deadline. This requires having the ability to quickly master the nuances and complexities of our products and rapidly adapt to changes. The ideal candidate would have 2+ years of technical writing experience in a fast-paced software environment. Experience working in the Information Governance and/or eDiscovery fields is a plus.
Collaboration and relationship-building – We want someone with the ability to quickly establish rapport with team members and stakeholders throughout the company. You feel comfortable reaching out with questions, seeking further clarity, and providing feedback and support when needed.
Balanced (short and long-term) – You thrive in a multi-tasking role. You are just as comfortable crafting workflow-based documentation as you are peer-reviewing content and designing lessons for the Learning Center. You excel at keeping multiple tasks/projects on track, maintaining time management, doing what it takes to deliver reliable results, and retaining good communication with the rest of the team.
Growth Mindset – You enjoy the process of getting better at what you do, and you seek out the feedback that improves your ability to learn from your experiences. You are tech savvy and able to learn new technology quickly.
Dig Deep – Accountable for delivering on your own commitments to our customers, colleagues, and team. Own your part and work together to deliver.
Keep it real – Display integrity and transparency. Graciously accept feedback and deliver it respectfully and always assume the best intentions.
Enjoy the ride – Wherever you are, be all there. You should have fun working at IPRO!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)