Senior User Experience Content Designer, Associate

JPMorgan Chase & Co. New York City, NY
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Job description

As an Associate Senior Content Designer in our Digital Financial Tools team, you'll be integral to all stages of product creation, from conception to launch. You'll collaborate with various teams to create human-centered experiences that educate and inspire our customers, while ensuring projects align with business objectives. This role presents a unique opportunity to influence our product creation process.

Join our Digital Customer Experience team, where you will work with industry leading Product and Design Leaders to create user friendly financial tools for our Chase consumers.

Job Responsibilities

  • Develop content, shape design strategy and advocate for the customer in partnership with experience design, research, product management and engineers
  • Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
  • Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of experience researchers
  • Identify and incorporate different kinds of data (research findings, analytics) into content strategy
  • Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
  • Present work, articulate strategy and impact of content decisions to leadership
  • Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)

Required Qualifications, Capabilities And Skills

  • Bachelor’s Degree or certification from credible boot camp or similar accelerated learning program, or equivalent work experience
  • Minimum of 4 years of experience working in collaboration within design teams (with other product designers, UX researchers, and content designers) and cross-functionally with product managers, and engineers.
  • Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don’t need someone guiding you through the work
  • Advanced skills in UX writing and information architecture; intermediate ability in adjacent skills such as user research, interaction design, and visual UI design
  • Experience working with brand and copy standards, including style, voice and tone
  • Comfortable and confident when presenting work to cross-functional directors
  • Thorough knowledge of English language, grammar, spelling, punctuation, and usage

Preferred Qualifications, Capabilities And Skills

  • Advocate for accessibility guidelines and inclusive design practices
  • Has helped deliver multiple successful digital products, demonstrated user-centered design approaches and can measure design impact through data
  • Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
  • Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes


Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Salary range Not specified
Date posted 14th March 2024
Commitment Full-Time
Place of work Brooklyn, NY
Apply now Report as expired You will be taken to the employer's website to submit your application.
Apply now Report as expired You will be taken to the employer's website to submit your application.
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