UX Writer

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.

As a UX Writer at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization, shaping great user experiences across the web and mobile. We are looking for a storyteller, editor and design thinker who will quickly learn about our audience and create compelling content that empowers and delights users. Culture is important to us and we are looking for intellectually curious, honest, passionate and hungry individuals who are motivated to use and expand their skills, while working on an exciting venture.

• Collaborate with designers, researchers, product managers, and engineers to write meaningful and human product content
• Connect customer journey needs with business goals, design direction, and brand guidelines to create content effectively for end-to-end customer experiences
• Effectively manage multiple projects and deadlines.
• Create and help maintain writing guidelines that are in line our brand and voice.
• Develop messaging with an eye toward accessibility and localizing for different markets.
• Collaborate with stakeholders across the organization who come at experience design from different angles—like PR, brand, legal, risk, and more—to facilitate progress and influence direction
• Recommend product names and messaging for new products.
• Partner with our brand, marketing, localization, and customer service teams to create a cohesive experience.
• Partner with UX Researchers and Information Architects to observe and conduct user testing and research to inform our experiences.
• Champion the value of UX writing among other teams

Required Qualifications, Capabilities And Skills

• Bachelor’s Degree in Communications, Content Strategy, English, Journalism, Creative Writing, Human Centered Design or other area(s) of relevant focus
• Significant experience in writing digital content writing and editing
• Native fluency in written and verbal English.
• Experienced in managing and collaborating with stakeholders, and comfortable prioritising to meet deadlines
• Excellent communication skills, both written and oral
• A critical thinker who doesn’t shy away from asking the right questions
• A guardian and advocate for customers’ experience
• A keen eye for detail and accuracy

Preferred Qualifications, Capabilities And Skills

• Adept at following processes and you’ve previously worked in a regulated environment
• Experience of working in enterprise-level companies and the tooling used to run projects – Confluence, Jira in particular
• You value being part of a thriving team, and you look for opportunities to add value and make an impact
• You seek to leave things better than you found them, and leave a positive footprint wherever you go
• What you don’t know, you’re excited to learn

Official hashtag: #ICBCareers

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.