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About Juniper Square

Our mission is to make the world’s private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result, bringing access to millions who don’t currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology—all while contributing as a member of a values-driven organization—we want to hear from you. We’ve doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long term. We need YOU to help us achieve our mission.

Juniper Square’s Customer Experience team is growing its Enablement function. This function is at the heart of making sure our end customers are knowledgeable about Juniper Square’s software and services enabling them to be active and highly skilled users of the products. You will report to the Director of Education who brings 15+ years of financial, SaaS, and Customer Enablement experience, and a passion for building growing teams.

In this role, you'll be responsible for writing, creating, and managing accurate and comprehensive documentation that showcases the value of Juniper Square to our customer base. In this role, you will ensure that our customers have helpful, well-written, and easy-to-understand knowledge base articles available from the Juniper Square Help Center. This is a great opportunity if you enjoy working with cross-functional teams to produce content for our aggregate user base.

What you’ll do

  • Manage all aspects of the documentation process—from planning to content maintenance
  • Write and organize content for a customer audience with varying skill levels in the product.
  • Review customer feedback and metrics to understand use cases then improve and build content using those learnings.
  • Work with product team and subject matter experts to collect information needed to write content and develop the content roadmap.

Qualifications

  • 2+ years of content writing experience, writing for customers of a B2B software product.
  • Experience with Zendesk or similar knowledge base platform
  • Bachelors Degree or Certification in Technical Communication or equivalent years of professional experience
  • Commitment and empathy towards helping customers
  • Proven ability to meet short term and long term goals
  • Performs in an environment with frequent business changes
  • Ability to own multiple projects and capability of prioritizing and delegating tasks to obtain objectives
  • Knowledge of financial and real estate private equity concepts or curiosity to learn about the private capital markets and technology innovation in the industry.

Benefits

  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Freedom to customize your work and technology setup as you see fit
  • Professional development stipend
  • Monthly work from home wellness stipend while we're all remote
  • Mental wellness coverage including live coaching and therapy sessions

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.

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Juniper Square
Visit website San Francisco, CA
Modern investment management for real estate
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