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UX Content Strategist

Kaygen, Inc. Irvine, CA
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Job description

KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

The candidate needs to work in the CST time zone.

Remote till End of this year

As a UX Content Strategist II you'll play a critical role in helping design experiences that directly impact our associates, financial advisor teams and clients. Our UX Content Strategists approach content from a holistic view of the digital experience and they work in partnership with every UX discipline.

About you:

  • You have a passion for creating engaging digital experiences and thrive on translating complex topics into language that resonates with users.
  • You have superior writing skills and approach content strategy with a focus on user needs.
  • You're familiar with Agile and have experience working as part of a specialized UX team, embedded on a digital product management team.
  • You're comfortable with ambiguity and handling multiple projects at once.
  • You understand user-centered design process (personas, task analysis, task flows, journey mapping, content audits, content strategies, user testing and accessibility).
  • You know the difference between content strategy and UX writing, and you do both well

What you'd do, day-to-day:

  • Work with UX Strategists, Researchers, Designers and Accessibility Specialists to deeply understand our users' needs and turn those insights into experiences that make an emotional connection
  • Write clear, user-centric content for UI screens, microcopy, knowledge base articles, service and support tools and other needs determined by the product team
  • Make recommendations based on research and user testing that help deliver the best possible experience
  • Ensure content is consistent across products and channels, is relevant to the user and aligns to business objectives and our brand voice and tone
  • Build relationships with your product teams, UX team members, legal, compliance and other key stakeholders to gain consensus and influence content decisions that impact the user experience
  • Ensure content aligns to overall strategy for the product and meets accessibility, legal and regulatory needs
  • Audit content and create and manage a content inventory and change history
  • Present your strategies to peers, enterprise leaders and cross-functional teams

What you'll need:

  • Bachelor’s degree in communication, Advertising, Journalism, Marketing, English or a related field.
  • 4-6 years of experience writing digital content with a focus on UX content strategy.
  • Excellent verbal, written and interpersonal communication skills
  • Strong editing and proofreading skills
  • Proven track record in designing and leading UI content strategy from discovery to delivery
  • Outstanding problem solving and decision-making skills
  • Deep familiarity with user-centered design principles
  • Demonstrated flexibility and willingness to explore different paths to achieve an outcome and adjust quickly to new circumstances
  • Experience using content management systems
  • Experience with information architecture and interaction design experience
  • Proficient in Microsoft Word, comfort with Excel, PowerPoint, Jira and design collaboration tools
  • Financial services experience a plus, but not required
  • Minimum of 2-3 work samples or a link to your portfolio or professional website.
Salary range Not specified
Date posted 6th June 2023
Commitment Full-Time
Place of work Remote (United States, US Central time zone)
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