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R-14773 User Experience Writer

** This position will be remote/work from home or a hybrid/mobile position in the Brooklyn, OH office**

As a User Experience (UX) Writer, you’ll be contributing to product experiences by creating useful, meaningful text that helps users complete the task at hand. You may also serve as a content strategist / content designer, defining product vision and narratives across multiple platforms and touch points.

User Experience (UX) Writer Responsibilities

  • Reframes product requests as user-centered problems and responds with meaningful, crafted solutions
  • Collaborates with creative and client partners to find thoughtful, thorough solutions that address business outcomes and customer needs
  • Develops informed points of view and communicates them convincingly while being flexible to input from others
  • Influences and is involved in product initiatives at every stage from Discovery and Research through Refinement and Implementation
  • Explores a range of options, discarding what doesn’t work as well to discover what works best
  • Anchors work in Design Thinking, Key Design System and Research
  • Uses empathy, logic, and hard data to inform copy decisions
  • Creates copy decks and communicates copy needs to developers
  • Promotes a consistent experience across platforms through best practices and copy style guidelines
  • Relentless attention to detail
  • Contributes to complex cross-functional projects, and works with leadership to set goals
  • Continual knowledge of competitor products and industry trends
  • Collaborates with UX Research to test and validate copy approaches
  • Integrates qualitative and quantitative research into copy recommendations
  • Advocates for Design Thinking and Key Studio principles across the organization

User Experience (UX) Writer Qualifications:

  • Passion for intuitive user-centered product experiences
  • 5+ years of experience working with UX copy or other forms of interactive, educational, video, or digital product writing
  • Know how to work with and influence wireframes and functional specs
  • Strong portfolio representing a breadth of experience and industries
  • A demonstrated ability to make financial services approachable to everyday users, from consumers and business owners to corporate treasurers and retail bank managers
  • A curiosity to understand and think through every aspect of a user journey, from error states to success criteria
  • Skilled at distilling sets of complex features into effortless interactions using simple, succinct language
  • Team-first attitude with excellent communication and interpersonal skills
  • Experience working in an Agile environment
  • Ability to synthesize complex, interdependent, and sometimes competing for priorities
  • Experience navigating a highly regulated industry with compliance obligations
  • Familiarity working with technologies including Workfront, Figma, MS Office, Apple software, Confluence, Cisco WebEx, Slack

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected categories. 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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