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Kforce is looking for a remote Technical Writer - ServiceNow who designs and develops information that describes the capabilities as well as the implementation and operational aspects of a Service (IaaS) team.

Essential Functions:

  • Technical Writer creates deliverables that address the needs and preferences of the target audience for a given area within IaaS which will include Networking (Local Area and Wide Area), Server Operating Systems, Leveraged Systems (such as Active Directory, File Transfer, Proxy, etc.) and Kubernetes (K8s)
  • Follows company guidelines (such as those for Global English or Accessibility) to provide a good experience for all audience types
  • Engages with IaaS Engineering, CloudOps, Operations and Delivery teams to create the required content
  • Designs and develops customer-facing deliverables in the form of service documentation, embedded user assistance, how-tos, articles, and so on, as determined by the needs and preferences of the target audience
  • Develops clear, accurate and concise information, following all guidelines consistently and effectively; Guidelines include standard rules of grammar and usage as well as corporate guidelines in the form of content models, style guidelines, and editorial guidelines
  • Develops information that explains complex technical subjects in ways that are easy to understand
  • Designs deliverables to maximize usability by their target audience; May design collections of deliverables for large or complex services or solutions
  • Possesses expertise in one or more specific fields or technical or business domains; Uses expertise to develop meaningful examples for the target audience
  • As a Technical Writer, you will work effectively with IaaS teams (Delivery, CloudOps, Engineering and Operations) to develop content about service functionality, implementation, and management/operations
  • Designs and develops a collection of original customer-facing deliverables to support a service or solution

Requirements

  • Excellent knowledge of the principles and processes associated with designing and developing service/solution information
  • Excellent project management, research, planning, and time management skills
  • Ability to work concurrently on multiple projects, including multiple very large or technically complex projects, achieving good quality and meeting deadlines
  • Expertise in fields and/or business or technical domains related to assigned projects
  • Ability to develop information that is clear and concise and to apply standard rules of grammar and usage
  • Knowledge of business or industry lexicon appropriate to assignments
  • Ability to develop examples of high complexity that demonstrate understanding of software products and business domains
  • Ability to use the tooling and technical environments associated with developing and testing software products
  • Ability to use tools required to develop information and produce customer-facing deliverables

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Kforce is a solutions firm that builds and manages expert teams in technology and finance & accounting. We deliver on our client's objectives by combining a global knowledge force with flexible delivery and an unmatched drive for excellence. Kforce not only serves as a trusted partner to our customers, providing next-level insights and powerful results but also offers many consultants comprehensive benefits including medical, dental, 401(K), life insurance and disability.

Interested? Apply for this role USD $58-68 hourly Apply
Kforce Inc
Visit website Tampa, FL
We Love What We Do. We Love Who We Serve.®
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