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✨ An 'Ask Me Anything' for aspiring Content Design leaders with Rachel McConnell Register now

This is a rare opportunity to join a startup solving a human problem at a pivotal moment of acceleration. If you want to do irreplaceable work on a unique problem alongside people that will challenge, inspire and stretch you, keep reading.

You’ll take on the guardianship of our "communication experience", designing content using our brand and design principles that gives our families and childcarers a simple, seamless and consistent end to end experience . You'll be expected to take to your soul the library of rich user insight we're lucky enough to have and translate that into powerful UX writing. You will often pair with other members of the team like product designers, product managers, marketing leads, engineers and operations to better understand the moments where the customer's experience can be elevated through thoughtfully crafted content and copy.

The sorts of problems you can expect to take on:

  • Develop the content for a smooth feedback, intervention and training loop between families and their nannies or childminders
  • Simplify the messaging and communication experience between parents and carers when going through the search and selection process
  • Craft the messaging between the initial job ad to role discovery to application process to improve conversions in our carer application process

As we are a marketplace service, we want someone passionate about conversational design that can bring leadership, creativity and deep problem solving to that challenge. And what's more, what we're selling is AMAZING. Our customers use words like 'love' and 'life-changing' to describe what we do. You'll be a part of bringing that to life for our customers through our content.

We're passionate about what we have set out to achieve and have a radically transparent and kind culture. We’re committed to working with integrity, doing the right thing and building a company we are truly proud of. We seek missionaries to join us and show us how we can be better by bringing their unique strengths to work everyday.

Here's your mission, should you choose to accept it...

  • You will take direct responsibility for the design of human-centred and straightforward content that reduces mental load across multiple product squads
  • You will take on board all of our existing insight and add to it where needed with primary research
  • Work with designers on developing our information architecture and the overall narrative and messaging for the end to end customer journey
  • Plan, write, edit, test and improve content that appears in product flows, customer communication, navigation and marketing pages for all our platforms.
  • You'll use data and insights to inform your choices and use a well balanced mix of analytical thought and intuition in your process, favouring progress over perfection
  • You'll be a champion for the design discipline at Koru Kids. In particular, you will raise the bar on UX writing across the product and marketing teams by mentoring others, providing regular feedback and leading skills development in this area
  • Take on our writing tone and style guide so that you uphold - and strengthen - our matter of fact, yet passionate tone of voice in a way that enhances our brand

Ideally we'd like...

  • Significant experience in content design and UX writing roles
  • Previous success in conceiving, launching and iteratively improving digital consumer products
  • Experience working with product engineering teams in a start-up or scale up environment, in particular using lean methodologies
  • Experience with modern design tools (we use Figma)

Important things to know...

Term: This is a permanent role

Timing: We'd like to have the right person join by the end of November.

Flexibility: We support flexible working arrangements. We welcome parents and would love to discuss any working arrangements that make it possible for you to be part of our team.

Salary: The salary range for this role is £65k-£90k, depending on experience, plus stock options. This is because the less relevant experience you have, the more support you'll need, which we'll need to also pay for. If you're part-time, these will be pro-rated.

Location: You can do this role from anywhere in the UK and earn the same salary as you would if you were in London (where we are based). We will consider applications from candidates living outside the UK.

Interested? Apply for this role GBP £65k-90k annual Apply
Koru Kids
Visit website London, UK
To create the world's best childcare platform
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