You're an experienced writer with excellent people skills who can jump right into almost any project. You have proven experience writing easy-to-read help, UI text, and guides for enterprise business applications. You're a great match if you're self-directed, know how to get the information you need, and produce high-quality documentation within tight deadlines. You will support multiple lines of business and deliver high-quality work as defined in the contract.
Team:
Revenue Operations manages the lead-to-cash process and supports our sales teams through the deal cycle. We own knowledge articles that sales utilize to complete the appropriate quoting & deal-related process steps in Salesforce (CRM) when closing their deal. This content is meant to help our sales teams self-service in order to reduce the need for technical support. The articles have been created by SMEs, and we are now looking to improve the quality of our content with the acumen of technical writers.
Responsibilities:
Lead a content clean-up effort. Review and revise internal knowledge articles to be easier to absorb by our sales teams and confirm accuracy with our subject matter experts.
Key objectives include improving clarity, archiving weak or out-of-date content, and looking strategically across our content base to make recommendations and updates that drive self-service and improve the sales experience.
Required Experience/Skills:
6+ years of experience documenting software processes for non-technical audiences
Ability to deliver high quality within tight deadlines
Ability to quickly learn complex technologies
Ability to quickly write clean, concise, and approachable docs
High standards of quality and attention to detail
Excellent people and communication skills
Desired Experience/Skills:
Experience documenting CRM, SaaS, or enterprise-class client/server software
Experience writing process documentation
Experience with Salesforce software
Familiarity with internal operations & desk procedures