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Associate Content Strategist

Liberty Mutual Insurance Boston, MA
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Job description

The Associate Content Strategist develops content needed to deliver an exceptional user experience and ensures that all instructional and editorial content is relevant, accurate and engaging for users.  

Responsibilities:

  • Execute content strategy for all or part of assigned projects, collaborating with team members, process owners, and cross-functional partners in the development of effective digital content solutions.
  • Participates in the objective-setting and discovery process to explore which content methods and tools may be used for the business challenge at hand (content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.).
  • Understands how various content artifacts support information architecture and user experience strategy, including CMS template requirements, content schematics, taxonomy and navigation, metadata, SEO, controlled vocabulary, etc.
  • With guidance from more senior team members, writes relevant, accurate and engaging content that adheres to brand guidelines for tone and voice and uses best practices for the given channel/medium.
  • Seeks constructive feedback and integrates feedback to improve content. Uses cross-project or cross-work stream customer experience requirements to ensure continuity for the user across the omnichannel customer experience.
  • Works collaboratively, seeking constructive feedback and integrating feedback to improve content strategy expertise.
  • HTML or Social Media experience is a plus.

Qualifications

  • As typically acquired through a Bachelor`s degree in English, Communications, Journalism or related field or equivalent experience
  • Strong attention to detail and ability to manage multiple projects simultaneously
  • Advanced written and oral communication skills
  • Ability to present projects and status reports to manager and team
  • Solid relationship-building and collaboration skills

Here’s some of what you can look forward to as one of our employees.

  • Competitive Compensation. Our compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.
  • Flexible Work Arrangements. We understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.
  • Top-Notch Retirement Plans. Our pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.
  • Career Development. From regular coaching planning to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.
  • Health & Wellness. You’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

Why Liberty Mutual?

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list.

We have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit https://jobs.libertymutualgroup.com/diversity-inclusion.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Salary range USD $69k to $100k annual
Date posted 19th July 2022
Commitment Full-Time
Place of work Remote (United States)
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