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Come join the Experience organization at Liberty Mutual! 

The Experience organization at Liberty Mutual is on a mission to create extraordinary digital experiences that position our company to win big with our customers, agents, and prospects. We strive to provide the best digital quoting experience in the insurance industry and make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations. 

What’s the role? 

You’ll join a small-but-mighty, 10-person team of UX content strategists who provide dedicated content design support for different aspects of our customer’s journey. In this role, you’ll support digital service and claims journeys for existing customers. You’ll translate complex information into easy-to-understand guidance that helps customers feel confident completing transactions (like registering for an account or filing a claim) online. In this senior-level role, you’ll also be responsible for aligning content work across multiple squads, partnering closely with leads from other disciplines to drive consistency, and defining processes to ensure work is of the highest quality. 

In this role, you will:

  • Work in an agile environment. You’ll partner closely with product owners, product design leads, and engineers, as well as other content strategists, marketers, analysts, and researchers.
  • Identify content opportunities. You’ll initiate and contribute to research to identify ways to improve the user experience through information architecture and the use of language.
  • Align multiple projects and workstreams. You’ll facilitate cross-squad communication and working sessions to ensure content team members stay aligned.
  • Act as the content point-person for the service and claims experience. You’ll help identify new priorities and make resourcing recommendations to ensure appropriate content support.
  • Champion concise, effective content. You’ll support the Principal Content Strategist in driving content excellence and consistency across the service and claims experience.

Job Specifications:

  • Reference: 2022-48798
  • Category: Technology
  • Primary Location: Boston, MA
  • Travel: As Needed


This role might be for you if:

  • You have a Bachelor’s degree in English, Communications, Journalism or a related field, or equivalent work experience
  • You have experience working within a UX team and collaborating with many disciplines
  • You have at least 2 years of experience writing for digital applications and interfaces
  • You have advanced knowledge of content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, personas, etc.
  • You’re analytical, and you love to synthesize complex information
  • You have a portfolio of written work that demonstrates creativity, business impact, and results

Here’s some of what you can look forward to as one of our employees.

Competitive Compensation

Our compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work Arrangements

We understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement Plans

Our pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

Career Development

From regular a coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.

Health & Wellness

You’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

Why Liberty Mutual

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list.

We have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Interested? Apply for this role USD $115k-161k annual Apply
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