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✨ An 'Ask Me Anything' for aspiring Content Design leaders with Rachel McConnell Register now

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

We’re in an era of unprecedented complexity in healthcare. Patient care is not where it should be. While many of the organizations delivering the care need to get much healthier, too. Therefore, our vision is to improve care in every setting — one product, one partner, one patient at a time. And we’re making this happen every day by touching virtually every aspect of healthcare. We partner with biopharma companies, care providers, pharmacies, manufacturers, governments and others to deliver the right medicines, medical products and healthcare services to the patients who need them, when they need them — safely and cost-effectively.

United by our ICARE values, our 80,000 employees work together every day to make better care possible for patients around the globe. McKesson is in the business of making healthcare happen. With over 185 years of experience, we touch the lives of patients in virtually every aspect of healthcare. 

The Vision Center serves as a corporate showcase for all of McKesson’s solutions, products and services and routinely hosts employees, customers and guests of McKesson’s C-suite. It is a highly visible and tangible experience that brings the McKesson brand to life and supports our business partners’ objectives to drive new business.

The Content Manager role serves as the lead storyteller, historian, trainer and communications project leader for the Corporate Vision Center. In addition to superior verbal and written communication skills, the ideal candidate will have strong attention to detail, and the ability to discern ambiguous requirements to generate clear, concise communications and stories. The right candidate will be comfortable with writing and executing various types of communications and programs with proven experience working effectively in a complex corporate environment. The candidate will also need strong project management skills as a key contributor in a complex environment to oversee multiple projects from the start to completion.  

As the McKesson historian, the content manager will understand the breadth of McKesson’s 186 years in healthcare and tap into our collected artifacts to develop content as needed. This role will serve as a critical resource and knowledge base for less-experienced and new colleagues, with a clear understanding of McKesson’s history and vision for success moving forward.

This individual will need to be able to translate McKesson’s corporate story to a wide reach of audiences, from employees to customers, from investors to c-suite executives, while providing a seamless and professional experience to elevate the McKesson brand. As such, the candidate will be responsible for creating and maintaining multiple/customized iterations of decks and accompanying scripts to create a seamless experience for our stakeholders and executives. In this role, the individual will need to be just as comfortable conveying the McKesson corporate story as they are at crafting it, with polish and approachability with every stakeholder.

The Content Manager will also train individuals from the Brand, Marketing and Communications team so there’s a lineup of people that can offer tours in both the on-site and virtual environments. This individual will need to be able to train/coach managers to executives to provide Vision Center tours, enabling a broad bench of hosts. Not only will they need to develop and maintain the basic tour training to on-board new trainers but provide quarterly training updates in conjunction with the release of the corporate story deck and stat sheet.

Because the decks, scripts and training must stay current – and evolve based on specific organizational and c-suite needs – the candidate will need to proactively build strong relationships across the organization with minimal direction. This role requires strong emotional intelligence and collaboration skills to work closely with executives and strategic business stakeholders throughout the organization in order to capture and accurately convey the company’s priorities in all aspects of their work. They will also need to interface frequently with the Corporate Events team as that team manages all of the onsite logistics for the Corporate Vision Center.

To enable greater flexibility and breadth for promoting the McKesson vision, this individual will oversee the research, implementation, development and execution of a new virtual version of the Corporate Vision Center, in collaboration with McKesson Technology and business stakeholders across the organization. This new virtual experience will be used across critical sales, marketing and tradeshow channels to support new business efforts and to engage customers/executives in remote and international environments. This individual will have responsibility to maintain the virtual experience and accompanying script/content evolution once it launches.

This role will report directly to the Director of Brand. Writing samples, such as scripts, articles, advertorials and long-form digital experiences, will be required for consideration.

Key Responsibilities

40% - Vision Center content and training leader  

  • Own, build and maintain a scalable, repeatable process for high-level content development (decks, scripts, social posts).
  • Manage internal reviews and approvals for scripts/content.
  • Establish and coach tour guide training content, process and procedures to build a group of tour guides that serve as the face of the McKesson brand for the Vison Center.
  • Own the quality of the tour delivery and driving continual enterprise education.
  • Consult with executive business leaders, corporate strategy, venture capital leaders and investor relations to provide business-focused and practical story components for the respective setting of care as well as overall narrative execution.
  • Ability to create and execute owned and earned campaigns that might leverage the Vision Center as a key vehicle to convey critical messages.
  • Develop content with McKesson social team that elevates enterprise storylines – and the history of the company.

30% - McKesson lead tour facilitator, historian and brand ambassador

  • Act as lead facilitator of tours, presentations and events particularly focused on C-suite, Legislators as well as Public Relation interactions.
  • Operate as a strong team player, building and leveraging relationships and business expertise within the McKesson’s matrixed culture. 
  • Act as corporate archivist owning the 186-year-old collection of company artifacts and acts as lead on any history installs both physical and remote.
  • Work with Brand Resource manager to catalog company historical assets on BrandHQ, our digital asset management system.
  • Continually connected and staying abreast of healthcare industry trends to craft story applicable to current ecosystem
  • Acts as a brand ambassador at trade shows.

30% - Virtual Vision Center launch, management and maintenance

  • Research, elevate and recommend new platform for virtual Vision Center based on business case needs to BMC and executive stakeholders
  • Work with procurement, technology and digital teams to establish and implement our new virtual experience as needed.
  • Train and coach hosts to lead virtual tours on the platform with polish and grace under pressure to manage technology troubleshooting as needed.
  • Identify and establish storytelling methodologies that enable greater flexibility in the virtual space, so scripts and approaches can adapt for a variety of audiences.
  • Stay current on technologies and trends to ensure the Vision Center’s virtual presence continues to evolve and feel modern

Typical Minimum Qualifications

  • 5+ years of professional experience in communications, public relations, marketing, or related field. Working as a journalist in past roles is a plus.
  • Typically requires 15+ years of professional experience and 5+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).
  • 3-5 years of public speaking and coaching

Critical Skills

  • Presentation, brand, marketing and storytelling experience with an emphasis on the personal execution and coaching of others
  • Healthcare industry marketing or communications experience
  • Passionate about people and culture
  • Exceptional communication skills, ability to engage and influence at all levels of the organization
  • Ability to navigate and influence within a complex, matrix organization to develop, communicate, and support company’s short-term and long-term business objectives
  • Proven experience and expertise in brand ambassadorship through transformation - successfully navigating ambiguity, complexity and uncertainty
  • Deep understanding of verbal and visual identity and experience incorporating it into spoken brand with the ability to help identify natural ways of incorporation for presenters on the team
  • Proven ability to think strategically and implement ideas from ideation and development to measurement and evaluation.
  • Strong business and financial acumen as well as project management experience
  • A demonstrated track record of acting as a thought leader and partner to executives across multiple teams and geographies balancing the needs of the enterprise with the needs of the business
  • Demonstrated strategic, critical, analytical and innovative thinking skills
  • Proven ability to create a positive culture, with high morale and strong performance
  • Strong change management experience

Preferred Skills

  • Prior clinical experience is a plus
  • Prior experiential center experience is a plus
  • Prior spokesperson experience is a plus

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

  • Education/Training – 4-year degree/BA/BS/Associate degree in Administration, Business, Communications or related field or equivalent experience
  • Business Experience – 3-5 years experience in events planning, public relations, corporate affairs, and/or Technical Support
  • Specialized Knowledge/Skills –
  • Extensive knowledge of company products and services
  • Strong presentation skills; able to deliver compelling tours to senior executives and public policymakers
  • Process creation and documentation
  • Calendar (Shared) Management
  • PC and/or Apple Experience
  • Customer Experience Tracking and Improvement
  • The candidate will have a technical background with experience and success speaking as well as presenting to audiences.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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