Understand user needs and contributes to the design of services, products and tools to meet them
Create new content and iteratively improve existing content across digital and non-digital channels
Use the style guide and other standards, along with your content expertise to create high quality content
Take part in user research and work with multidisciplinary teams including Interaction Designers, Business Analysts and Software Engineers to create clear and relevant content
Build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
Contribute to building an open and collaborative culture within the team and the department’s design community
Using data from research and analytics to understand user’s needs and test designs to meet them
Designing collaboratively and in the open, engaging the team in the design process
Creating prototypes to test ideas and learn from
Designing with consideration for accessibility and inclusion
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