Principal Content Strategist & UX Writer

Client: UHG

What are the top 5-10 responsibilities for this position?

• Create useful and meaningful designs that will help the users find information and complete their tasks effectively.
• Work closely with other designers, product, and strategy teams as well as other key business stakeholders to understand user needs and determine the best design.
• Develop clear and engaging designs/content and microcopy that are consistent with the brand.
• Perform design/content analysis to assess how well the existing experience is performing.
• Ability to come up with diverse creative solutions and test them with users.
• Drive consistency across all portals and experiences.
• Develop a solid understanding of our audience to inform the experience that will be best suited for them.
• Collaborate with others to ensure that the design or content best meets the member's needs, regulatory requirements, and legal requirements
• Interpret analytics, the voice of the customer, market feedback, user research and any relevant collateral as needed.
• Be the voice of the customer in any design-related decisions.

What skills/attributes are

• 10+ years of experience in, user experience design, Interaction design, user interface design, information architecture, content strategy, UX writing, or similar roles.
• 4+ years of experience working with cross-functional stakeholders including Technology, Product, Operations, Business, Analytics, Voice of the Customer, etc.
• 4+ years incorporating user feedback in the design process (user research, NPS, Voice of the customer, user data).
• 4+ years of experience presenting and facilitating to stakeholders (up to executive level leadership).
• 4+ years of designing for omni and/or cross-channel experiences (non-marketing).
• A strong portfolio of relevant design work, including file attachments or a link to the website with any required passwords.

What skills/attributes are preferred

• Experience in using A/B and multi-variate testing information and analytics to identify improvements and continually optimize based on data and defined success measures.
• Familiarity with design and prototyping tools, such as Figma, Sketch, Miro and/or Adobe Creative Suite.
• Familiarity with working in and contributing to an evolving design system, best practices and guidelines.
• Degree or certifications in Human Centered Design.
• Strong knowledge and understanding of front-end development (for context).
• Experience or working knowledge of design for web accessibility.
• Experience designing for native mobile apps
• Experience with Agile product process.