Content Designer

Hi, we're MoonPay. We're here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What We Do

We're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.

We're also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that's not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership.

About The Opportunity

As a Conversation Designer joining the Operations Technology team, you will focus on designing solutions for voice, chat, and text-based solutions. The ideal candidate possesses strong conversation design skills and a genuine passion for creating exceptional conversational natural experiences that meet our customers where they are, whether that be in our Help Center, our chatbot, or our telephony. They are also highly motivated and excited to work with new and emerging technologies.

What you will do

• Design and develop engaging, compelling, and intuitive conversational experiences, collaborating with cross-functional teams to gather requirements, understand user needs, and incorporate feedback into designs
• Own the development and maintenance of high-quality customer-facing publications (e.g., support center articles) that are easily searchable and queryable by our chatbot
• Analyse user interactions to identify and propose automating high volume user journeys
• Create and maintain comprehensive conversation flows and documentation
• Collaborate closely with engineers, product managers, and stakeholders to ensure successful implementation of new content
• Conduct user research and testing to iterate and improve conversational experiences
• Stay updated on industry trends and best practices in conversational design
• Educate internal teams on best practices in conversation design

About You

The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization.

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

• B - Be Hungry
• L - Level Up
• O - Own It
• C - Crypto Curious
• K - Kaizen

MoonPay Perks

• Equity package
• Unlimited holidays
• Paid parental leave
• Annual training budget
• Home office setup allowance