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🥳 Perspectives 2022 is here! Our content design careers festival Join us!

As a Content Designer at Nationwide, you know how to create user-centred content that turns complex products into simple, easy-to-understand experiences. Working closely with researchers and other designers as part of agile teams, you’ll work on creating, optimising and delivering evidence-based, readable & measurable content across our digital & offline channels. As our name suggests, here in Service & Experience Design, we’re responsible for defining, designing and delivering frictionless, useful experiences that help our members manage their money and look after what matters to them in life. We research, we iterate, we craft, we strive – and we do it all to make sure our members have experiences that are memorable, for all the right reasons, on every channel.

As our name suggests, here in Service & Experience Design (S&ED), we’re responsible for defining, designing, and delivering frictionless, useful experiences that help our members manage their money and look after what matters to them in life. We research, we iterate, we craft, we strive – and we do it all to make sure our members have experiences that are memorable, for all the right reasons, on every channel.

What you’ll be doing

Joining us as a Content Designer, you’ll create helpful, engaging, simple-to-understand content that serves our members’ needs.

Day-to-day, this could see you designing and testing content for a new proposition or coming up with the best way to help existing users manage their money with confidence.

Whatever you’re working on, you’ll be surrounded by a team of over 20+ content designers who work, laugh and learn together.

About you

You’ll focus on our members to find the sweet spot between customer, commercial and compliance objectives. And you’ll be as passionate about creating great digital experiences as we are.

We’re looking for someone with:

  • Experience of researching, designing and testing content experiences as part of multidisciplinary teams in a fast-paced Agile environment.
  • Experience working with analytics and content metrics such as readability, qualitative research, digital analytics, etc. to help you solve problems pragmatically.
  • Experience working collaboratively with colleagues at all levels, in a variety of roles, to solve user problems.
  • Comfortable adapting to new technologies and ways of working with a desire to learn.

The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part-time or compressed hours.

We’ve let you know about the flexibility available for this role at the start of the advert. This means you can quickly decide if it suits how you’d like to work.

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance-related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

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