Job description
Overview
- Provides tactical execution for all digital initiatives including website development, mobile platform and presence, creative design, content management, self-service adoption, interactive customer/stakeholder communication, and ongoing maintenance of digital products. Serves as a leader in examining and implementing the effectiveness of content changes, web analytics strategy, and promoting best industry standards to enhance user experience.
REQUIRED QUALIFICATIONS
Required Work Experience
- Experience in a digital-related field
- Experience with business analysis or quality assurance
- Experience in project management and working with Agile / Scrum environments
- Using a web content management platform (e.g. Sitecore)
- Implementing, enhancing, and using a CRM (e.g. Salesforce)
- Experience with user-centered design for mobile/web apps or large, content-rich consumer sites
- UX/UI concept design and usability testing
Required Education
- High-School Diploma or GED in general field of study
PREFERRED QUALIFICATIONS
Preferred Work Experience
- Experience in a digital-related field
- Experience with business analysis or quality assurance
- Experience in project management and working with Agile / Scrum work environments as a product owner, writing user stories and following the development process through user story acceptance.
- Using a web content management platform (e.g. Sitecore)
- Implementing, enhancing, and using a CRM (e.g. Salesforce)
- Experience with user-centered design for mobile/web apps or large, content-rich consumer sites
- UX/UI concept design and usability testing
Preferred Education
- Bachelor’s Degree in Computer Science, Information Systems, Business, or a related field
- Master’s Degree in Computer Science, Information Systems, Business, or a related field
Preferred Certifications
- Business Analyst Certification
- Project Management Certification (PMP)
- Scrum Product Owner Certification
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Support manager in the oversight of business activities related to the planning, oversight, and management of the tactical execution of all electronic channel projects
- Assist management in project support and project resource planning
- Lead, instruct, direct and check the work of other team members
- Lead team in developing front-end (comps) solutions by applying accepted processes or creating new approaches to leverage technology
- Develop and conduct research and design sessions with customers, internal users, and key stakeholders.
- Build design concepts into usable prototypes (HTML, CSS, JavaScript)
- Consolidate and translate research findings, team input, client needs/strategy and brand characteristics into authentic and usable interface solutions.
- Review and approve design and content documentation for Digital Products
- Ensure the existence of documented department policies and procedures. Assures quality of review through peer quality review functions throughout the department
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort; provide the team with a vision of the project objectives
- Act as primary operational contact for internal and external customers when needed / in the absence of a manager
- Ensure Service Level Agreements between departments and operational or technical areas are met
- Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
- Inform the manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team members on performance
- Assist the manager in the day-to-day operations of the department
ALL LEVELS
- Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
- Maintain up-to-date knowledge of developments in technology-related industries
- Participate in corporate quality programs
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned
REQUIRED COMPETENCIES
Required Job Skills
- Knowledge of web, mobile, and voice portal usability best practices.
- Intermediate understanding of HTML and CSS
- Intermediate documentation skills.
- Excellent organizational and time management skills
- Interpersonal and oral communication skills
- Sharp analytical and problem-solving skills
- Creative thinker with a vision
- Attention to details
Required Professional Competencies
- The ability to communicate at all levels, the role will require the Product Owner to be able to communicate effectively with their team, a peer network of stakeholders, senior executives, technical resources as well as staff in other countries.
- Analytical skills to support independent and effective decisions
- Use analytics, research, and usability testing to improve user experience and support business goals.
- Analyze seemingly disparate and unconnected information and translate it into customer experiences and business requirements. Proficiency in business process design and bridging design to technology solutions.
- Prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks.
- Effective interpersonal skills and ability to maintain a positive working relationship with others.
- Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
- Systems research and analysis.
- Creative judgment and ability to think strategically. Conceptual and tactical planning skills.
- Knowledge of business requirements development and user acceptance testing. Ability to strategize, prioritize and execute against established eChannel roadmap. Maintain confidentiality and privacy
- Analytical knowledge to generate reports based on available data and make decisions based on reported data
Required Leadership Experience and Competencies
- Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
- Build synergy with a diverse team in an ever-changing environment.
PREFERRED COMPETENCIES
Preferred Job Skills
- Advanced HTML and CSS capabilities
- Advanced UX/UI design proficiency
- Advanced PC proficiency
- Advanced proficiency in spreadsheet, database, and word-processing software
Preferred Professional Competencies
- Advanced systems research and analysis expertise
- Advanced knowledge and experience in user story development and user acceptance testing.
- Work with ambiguous and conflicting information while keeping focused on the end goal
Preferred Leadership Experience and Competencies
- Ability to provide mentoring to team members and peers
- Ability to build lesson plans and deliver them to team members
