Telecommunication is seeking a UX Writer to join its API Program and lead writing efforts for business-critical APIs and other developer tools on internal and external websites.
The UX Writer will work within the API Program product team to help shape the developer portal digital experience through copy and content. The opening can be located at the new Boston office and be hybrid or fully remote. It reports directly to the devportal product lead and will work closely with UX designers on the team.
The right candidate will have demonstrated experience with API-driven products in consumer and/or enterprise technology settings. In addition, they will be able to:
Own content goals and deliverables for complex projects across devportals
Author compelling short- and long-form content that maintains Telecommunication voice consistency and elevates product offerings
Evaluate content for compliance with voice standards and to improve quality, maximize word economy and comprehension
Apply knowledge gained on the job to enhance messaging end-to-end and pinpoint gaps in existing content
Edit and fact-check content generated by technical writers and developers before it is published online
Partner with UX designers to enhance text based on target audiences, visual spaces, form factors and other aspects
Document evolving product voice standards and best practices for digital channels as they mature
Qualifications
Bachelor's degree or higher
5+ years relevant experience; but, for the right candidate, willing to accept 3+ years
Writing samples that demonstrate 3+ years of experience drafting brand-compliant copy for digital products (B2B, B2B2C and/or B2C) that are highly technical in nature but need to be simple in execution to be successful
A portfolio that shows a wide range of copy tactics and touchpoints, from splashy taglines to more transactional messaging
Experience with content management systems that support workflow, versioning, and publication – Drupal being preferred
Able to grasp source code basics, architecture diagrams and more
Process-oriented and accustomed to a start-up pace for projects
Willing to experiment with new ways to organize and deliver content online
Skills
Adept at producing concise, high-quality text that maximizes online visual spaces
Highly-skilled grammarian who can write within established style guidelines
Familiarity with CSS and HTML; and willingness to learn more
Adept at writing within Agile workflows and using project management tools, including the Atlassian suite and Git, and more
Knowledge of and experience writing about APIs a plus
Capable of crafting content that is as technically sound as it is clear and concise
Strong interpersonal and organizational skills plus keen attention to detail
Autonomous and comfortable juggling multiple, overlapping and, at times, competing priorities
Accustomed to high-tech environments and working with cross-functional product development, management and design teams.
Comfortable forging relationships with geographically-dispersed teams