Job description
We are looking for one open-minded and open-hearted professional to join us as a Technical Writer. The role is part of Nuvolo University - our global enablement function committed to collaborative innovation in everything we do, and professionalism will make our team even stronger, we are looking forward to meeting you.
As a Technical Writer, your role will include:
- Write technical product documentation, implementation guides, release notes, context-sensitive help, knowledge checks, quizzes, and/or online help for Nuvolo’s products.
- Gather information from various resources, including SME interviews, to create comprehensive documentation.
- Perform peer and editorial level reviews of content to provide feedback to team members.
- Build and publish projects for product releases.
- Troubleshoot content for errors that may prevent publishing.
- Assist in leading and mentoring the team on best and leading-edge practices to produce world-class enablement materials for our colleagues, clients, and partners.
- Provide input into the team’s ability to provide cutting edge enablement solutions by staying current with professional and technology trends.
This role could be a fit for you if you bring:
- 2+ years of consistently high performance in a technical writer role preferably within a SaaS or cloud-based product company
- Competency in the following key skills: (writing samples required)
- Writing clear and concise documentation (online help, user guides, and release notes)
- Adherence to Microsoft Style Guide or Chicago Manual of Style
- HTML and preferably XML
- Styles and/or CSS
- Information types and single-sourcing principles
- Excellent interpersonal communication and presentation skills with demonstrable expertise at articulating technical concepts to non-technical audiences in a value-centric perspective.
- Bachelor’s degree required.
Bonus points for:
- Knowledge of MadCap Flare or a HAT.
- Experience within an Agile SCRUM or SAFE methodology development teams
- Knowledge of the ServiceNow platform
Who are we?
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work – enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, stock options plan, and the opportunity to be surrounded by passionate team members that look out for each other. The culture offers a friendly environment where you are challenged and can achieve more!
You could be a fit for Nuvolo if you champion our core values:
- Act with integrity
- Embrace teamwork
- Take care of each other
Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.