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NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including six inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute-designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.

Working at NYU Langone Health

At NYU Langone Health, there are numerous areas for you as a leadership professional to make an impact on our organization. As one of the nation’s leading medical centers, we need bright, innovative people to step up and take charge of the many initiatives currently taking place here. From our brand new 830,000-square-foot Helen L. and Martin S. Kimmel Pavilion to our new 16-story Science Building, NYU Langone Health is ripe with career opportunities that are sure to transform the way we think about medical care.

With over six inpatient locations, and additional facilities spread throughout, NYU Langone Health is New York City’s premier healthcare institution. Our world-class facilities service all five boroughs and treat a full range of medical conditions in both inpatient and outpatient settings. Our growing outpatient network allows us to deliver our exceptional medical services directly to the communities we serve. Plus, our doctors and nurses are routinely voted as some of the best in the nation. It’s no wonder why the name NYU Langone Health has become synonymous with excellence.

COVID-19 Vaccine Requirement:

To protect the safety of our patients, staff, and the community at large effective August 16, 2021, NYU Langone Health requires COVID-19 vaccination of all faculty, staff, voluntary attending physicians, Howard Hughes Medical Institute employees, non-compensated faculty, students, clinical or academic observers, and volunteers, unless granted an approved exemption (in New York State, only medical exemptions shall be considered).

We have an exciting opportunity to join our team as a Central Billing Office – Content Specialist.

In this role, the successful candidate reports to the CBO Training manager along with direction and guidance from the Director of Operations, the Content Specialist supports the development and publication of training/processing material utilized in all functions processed within the CBO. The Content Specialist will need to have in-depth knowledge and demonstration of designing, developing, and delivering workflows utilized in a production environment. This position will work with leaders in the various functional departments to understand workflows and create consistent process documents that team members will use to support efficient and effective processing.

Job Responsibilities:

  • Review / observe existing operational workflows and assess for efficiency and effectiveness of the process guidance provided.
  • Modify existing written guidance to streamline direction and ease of use.
  • Work with functional leads to identify additional process documentation needs.
  • Create and modify all process documents, including the development of content that is timely, relevant, and meaningful, and ensures it is in line with the mission, vision and business purpose of the CBO while including a comprehensive understanding of the needs within the FGP.
  • Complete end user testing in Panviva on new process documents with designated team members including domestic and offshore representation prior to implementation.
  • Routinely review existing pathways against observed processing to ensure the most current direction is covered in the documented workflows.
  • Ensure all applicable Epic updates are addressed in workflows as part of routine Epic upgrades.
  • Validate consistency between documented workflows and training materials from the training team. Maintain a consistent and open dialogue with Learning and Development Specialists to avoid confusion.
  • Support training team in the development and maintenance of training curriculum materials as needed.
  • Poll production team members quarterly to identify challenges and opportunities in Panviva documentation and provide plans to address responses.
  • Develop and design eLearning as a widespread communication mechanism to support organizational updates, and policies and as a resource for general workflows already covered via in-person/Webex interactive training
  • Create and maintain standards for online course development and instructional design. Ensures consistency of processes across projects. Serve as an innovative change agent for continuous improvement in NYU CBO Curriculum through improved/enhanced methodologies and technologies.
  • Performs other duties as assigned

Minimum Qualifications:

  • To qualify you must have a bachelor's degree with a minimum of 3-5 years of relevant work experience or equivalent combination or training.
  • Experience with content creation with a focus on process and workflow improvement.
  • Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings.
  • Ability to develop and maintain effective working relationships with staff and leadership.
  • Demonstrated attention to detail, preparing and presenting analyses, and in staff education.
  • Familiar with standard office equipment.

Preferred Qualifications:

  • Background in teaching Adult Learners.
  • Revenue Cycle experience.
  • Healthcare background and EPIC systems experience.
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NYU Langone Health
Visit website New York City, NY
When it comes to your health, quality & outcomes matter. #TheBestOutcomes
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