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About the Company:

As a member of the OnBoard team, you will have the opportunity to create outsized impact by helping transform and improve the board meeting experience for thousands of customers across the world. By building innovative software solutions, we help organizational leaders increase the effectiveness of preparation, planning, and execution for board meetings

As a Technical Writer - Product, you are responsible for managing and creating clear, useful product documentation for cutting-edge technology that enables boards and leadership teams can work smarter, move faster, and achieve more for the organizations they govern. You are passionate about teaching others through well-written communication of technical content.

You will work closely with Product, Engineering, and Marketing teams to ensure our users have the best customer experience in understanding software through user-facing documentation. You will be responsible for creating different types of content- how-to knowledge base articles, product release notes, enablement materials, in-app messaging, product walkthroughs, and FAQs on the product. Your role will be a key part in delivering high-quality content to our customers.

What you'll do:

  • Work with product managers, engineers, product marketing, product designers to communicate to our users how our product works.
  • Write clear, accurate, helpful, and well-organized “how-to” knowledge base articles and other technical documentation.
  • Record and edit video demonstration tutorials in parallel with written documentation.
  • Collaborate with product managers and product designers to improve the language in our application and adhere to our voice and tone guidelines.
  • Collaborate with marketing and design teams to evolve messaging and instructional copy.
  • Partner with product designers to help develop content for in-product walkthroughs.
  • Work with engineering and product managers to create and maintain product release notes.

What you bring:

  • 2+ years of technical writing experience for SaaS solutions.
  • Bachelor’s degree preferred.
  • Experience producing technical documentation.
  • Recent examples of your technical writing (a writing sample for a “how-to guide, preferably a software product, or a knowledge base article / user enablement content / product/configuration documentation).
  • Experience and familiarity with using content creating tools (Office, Google Suite, CMS).
  • Experience capturing visuals such as screenshots and marking up to support content from visual standpoint.
  • Strong verbal and written communication skills.
  • Experience using videos using screen capture and screen recording tools.

OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. OnBoard does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com.

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OnBoard
Visit website Indianapolis, IN
We believe board meetings should be informed, effective, and uncomplicated.
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