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Team Information

PDS, a joint department of both Houses of Parliament, provides technology and intranet services to all of Parliament’s users. It’s also responsible for the strategic direction of Parliament’s digital offering through Parliament's Digital Strategy and the delivery and management of parliamentary digital platforms, including the website. The content team is responsible for embedding online editorial excellence across Parliament, setting standards for editors of UK Parliament’s website and intranet. Content designers and senior content designers work with teams in Parliament to create and manage clear and accessible content, in order to meet organisational objectives, and user needs.

Job Information

As a content designer, you are responsible for creating, updating, and reviewing content for Parliament’s digital services. You will use evidence, data, and research, and will build relationships across Parliament to focus on the needs of users. Content designers support the Digital Service’s aim of delivering accurate, user-focused and accessible content.

Responsibilities

  • Develop, write and edit content for Parliament’s digital services that is accurate, timely, to style, and high quality (based on user research, relevant to audience, easily understood, optimised for search engines).
  • Make sure user journeys are the best they can be, using user research and analytics.
  • Choose the best format for displaying information to the user. Develop and manage relationships with product owners and subject experts, helping them to solve content issues.
  • Monitor the performance of content and identify ways to improve it.
  • Train, coach, and support editors across Parliament in content best practice.
  • Use analytics, user feedback, insight and user research to identify ways to improve content, ensuring it’s accurate and meets user needs.
  • Use Parliament’s Episerver content management system (CMS) to create and maintain content with subject matter experts and devolved editors.
  • Run workshops and meetings with colleagues across Parliament to understand user journeys and personas, and develop content plans.
  • Support the content team with crits, peer reviews, and audits. 

Security

Successful candidates will be required to complete pre-employment checks. This includes security vetting to Counter Terrorist Check (CTC) level or higher, as described in the job description. All successful candidates are required to pass these checks before an offer can be confirmed. You should be aware that if you have resided outside of the UK for a total of more than two of the last five years, you are not eligible to receive security clearance to work on the Parliamentary Estate. Click here for further information.

Hours

We welcome applications from candidates who wish to work part-time or as part of a job share. If you are selected for interview please inform the panel of the days/hours you are available to work, alternatively, you can inform the recruitment team at any stage of the process.

Bands A – E Positions (Full-time)

Net conditions full-time working hours for staff of the Parliamentary Digital Service and House of Commons are 36 hours per week. This excludes daily meal breaks of one hour. The exact daily times of attendance will be agreed with line management.

Workplace Adjustments

As an inclusive employer, the Parliamentary Digital Service and House of Commons supports individuals in need of workplace adjustments. The workplace adjustment process prevents, reduces or removes problems you might face at work. Adjustments can be requested to help with obstacles relating to mental health, and physical or non-physical requirements. You can request a workplace adjustment if you have a disability or suffer from a difficulty or disadvantage in your workplace.

Application and Selection Process

Further details will be provided if you are successful at the initial application stage. We may ask you to complete a test, presentation or other assessment as a part of your recruitment process. If you are invited to interview, we will ask you a combination of competency questions and role-specific questions solely based on the criteria below. Any presentation or test requirements will be clearly communicated to you well in advance of your interview. As a Disability Confident Leader, it is important that we are able to make appropriate arrangements or adjustments where necessary in order to create a full and equal participation in the selection process. If you require any reasonable adjustments, please contract the recruitment team to see how we can meet your needs.

Our Values

The post holder will be expected to operate in line with the Parliamentary Digital Service workplace values which are:

  • Care – Caring for ourselves, each other, and the people who use our services
  • Confidence – Believing in the value of what we do and showing pride in our work
  • Community – Working together as one team and building communities to share skills and expertise
  • Curiosity – Learning, listening, and challenging to be the best at what we do.

Skills and Experience

  • Criterion 1 - Demonstrable evidence of using metrics and user feedback to define and refine website or intranet content, with experience of user-centred content design.
  • Criterion 2 - Strong writing skills, with the ability to make complex information clear and accessible.
  • Criterion 3 - Proven ability to form effective working relationships with key customers, stakeholders and colleagues within a complex management structure.
  • Criterion 4 - Experience of working on content projects from start to finish.
  • Criterion 5 - A systematic and analytical approach to problem-solving with the ability to prioritise to meet deadlines and cope with fluctuations in workload.
Interested? Apply for this role GBP £37k annual Apply
Parliamentary Digital Service
Visit website London, UK
We provide excellent digital services for a modern UK Parliament. We're recruiting now.
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