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We are currently seeking a full-time User-Experience (UX) Writer to join our team. The UX Writer will ensure positive user experience through quality content that meet both business and client requirements.

Essential Functions/ Responsibilities

  1. Stay current with industry trends, tools, standards and practices.
  2. Craft concise, clear, consistent, quality copy to help a user through a digital, transactional experience with a small amount of product real estate
  3. Work closely with product owners, managers, researchers, business analysts, technical architects, developers, and designers to conceptualize solutions that are engaging, technically feasible and meet established requirements
  4. Work both independently and collaboratively with tight deadlines and multi-task efficiently in high volume, fast-paced setting
  5. Understand and interpret UX artifacts such as user flows, journeys, personas and wireframes

Supervisory Responsibility

This role has no direct supervisory responsibilities.

Education and Experience

  1. 3+ years of professional UX writing/content strategy experience for digital, transactional products in client-side or agency-side settings
  2. A solid understanding of how quality content supports and enhances the user experience across a range of digital products and in various formats (e.g., error messages and alerts, onboarding, interface copy, etc.)
  3. Experience working with chatbots
  4. Understanding of plain language and how to develop and apply voice and tone
  5. Understanding of Responsive Web Design and Mobile First
  6. Passion for interactive technology and eagerness to collaborate with creative people
  7. Strong organizational and communication skills (listening and presenting) and ability to confidently present to a variety of audience types and seniority levels
  8. Experience collaborating in-person with co-located Agile project teams as well as collaborating virtually with geographically distributed team members
  9. Ability to define editorial standards and apply them consistently
  10. Proofreading with an eagle eye for detail

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

Prolonged periods sitting at a desk and working on a computer. Specific vision abilities required by this job include close vision and ability to adjust focus. Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel up to 5% may be required depending on business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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Paymentus
Visit website Charlotte, NC
Powering the Next Generation of Electronic Bill Payments.
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