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Content Designer: Onboarding/VAS

PayPal Austin, TX
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Job description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Content Designer

We are looking for an excellent writer who is also a design thinker and customer champion. You'll be joining an exciting team whose mission is to empower our entrepreneurial customers, from those just starting out on their business journey to established business owners looking to grow. No matter where merchants engage with us, we're dedicated to meeting them where they are and providing solutions that propel their business forward.

At PayPal, Content Designers work side by side with Designers, Product Owners, Researchers, Marketers, Legal Partners, and others to create user experiences that empower people and businesses around the world.

  • What You Need To Know About The Role

We are looking for an excellent writer who is also a design thinker and customer champion. You'll be joining an exciting team whose mission is to empower our entrepreneurial customers, from those just starting out on their business journey to established business owners looking to grow. No matter where merchants engage with us, we're dedicated to meeting them where they are and providing solutions that propel their business forward.

This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place. You're deeply interested in the world of small business, and in the tools and services that merchants use to help their businesses succeed. You're just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages. You're naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar. You're driven to define and solve problems, putting customer needs first. You're excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.

  • Your Day to Day

Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails, in-app notifications, chatbots, and help). Collaborate with Design on page layout, interactions, and visual tone. Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions. Drive the definition of a clear and actionable strategic direction for content in this problem/solution space. Coordinate and advise content designers on other teams to share context and clarity you've gleaned from customer research. Use data and research to evaluate your content's impact, and push for continuous improvement that shows tangible results.

  • What You Need To Bring
  • 4+ years professional writing experience for web or mobile content.
  • Excellent, highly creative writing and critical-thinking skills.
  • Experience working with content standards, such as style and voice and tone guidelines.
  • At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.
  • Experience in financial services, payments, B2B or B2C e-commerce is preferred.
  • Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $64000 to $156750

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID: R0111774

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Salary range USD $64k to $156k annual
Date posted 20th May 2024
Commitment Full-Time
Place of work Austin, TX
Apply now Report as expired You will be taken to the employer's website to submit your application.
Apply now Report as expired You will be taken to the employer's website to submit your application.
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