We're in beta. We'd love to hear your feedback. Menu button

PicPay is a payment platform, created to break down barriers and eliminate bureaucracy. We exist to improve people's lives and we can only do that because we have fantastic people here. What are you going to do around here? We are looking for people who are passionate about building high-performance products that are accessible to millions of people around the world and that provide the best user experience.

We look for UX Writers with a willingness to understand the contexts of the people who use our products and services. And to help create conversational experiences and interfaces, with the highest level of quality.

Check the requirements below. This vacancy may be for you! :)

MAIN RESPONSIBILITIES

  • Participate in some ceremonies with the Product and Design teams to discover solutions for the product, which also help to educate the people who use our solutions;
  • Be responsible for the application of the tone and voice of the brand, information architecture, taxonomy, grammatical analysis, creation and evolution of the glossary and controlled vocabulary, content accessibility, labeling, product naming, product content, etc.
  • Extend the experience of content curation to the after-sales areas: content for FAQ (Frequently Asked Questions), chatbot, Customer Service and Relationship Center, etc.
  • Monitor the effectiveness of communication with Customer Service, Relationship and related areas, promoting corrections and complementary creations together to maintain the consistency of communication in our products;
  • Create, use and update content for our Style Guide;
  • Participate and / or apply content usability tests, in person or remotely, guiding Product Designers;
  • Map, together with the Research team, perceptions and possibilities of action according to research results;
  • Always be in contact with the Growth team (Branding and Copywriting) to monitor how the brand is positioned and align the communication in the products;
  • Map with the Relationship team, Product Managers and Product Designers what are the complaints and / or demand of users in each area;
  • Maintain the culture of sharing knowledge and processes with Product Designers;
  • Perform constant product benchmarks; 
  • Create, promote and monitor metrics to check the understanding and performance of content and activities with users;
  • Promote training and collaborative activities with the team.

REQUIREMENTS AND SKILLS

  • Knowledge in UX Design heuristics and methodologies;
  • Experience with UX Writing routines;
  • Analytical and insightful look, which seeks to understand contexts and suggest proposals;
  • Willingness to absorb and share knowledge, in order to contribute to the maturation of the team;
  • Work dynamics following the agile methodology (division by tribes and squads );
  • Project management / business vision;
  • Knowledge about user experience and usability testing;
  • Have an educational (didactic) look in relation to the experience of use.

ADDITIONAL INFORMATION

LET'S GO BEYOND AND YOU CAN BE PART OF IT!

WE GO FURTHER AND YOU CAN BE PART OF IT! 

Make all your payments simply and quickly. On our PicPay platform you can send and receive money, make a Pix, pay slips, establishments, buy credit for cell phones, online games and much more. All of this straight from the cell phone.

In recent years, PicPay has won millions of users and seeks daily to make people's lives easier .

We have a team of fantastic people who love what they do, we are  #PicPayLovers .

What do you think of:

  • Participate in projects with multidisciplinary and innovative teams;
  • Learning and reinventing yourself at all times to meet the needs of today's world;
  • Have an inspiring leadership that works together;
  • Freedom to create and make it happen.

HERE ON PICPAY YOU CAN LIVE THESE CHALLENGES!

Our benefits package features:

  • Medical assistance (you and +1 dependent are on us!);
  • Dental care;
  • Life insurance;
  • Transport voucher and / or fuel allowance;
  • Meal and / or Food Vouchers;
  • Gympass;
  • PicPay Acolhe - Program that takes care of us and our families, offering legal, social, psychological and financial support;
  • PPR - Participation in the results of PicPay;
  • Flexible hours and possibility of home office.

WANT TO KNOW WHO THE OUR PP LOVERS ARE?

Go to picpaylovers.gupy.io/ 

Interested? Apply for this role Apply
PicPay
Visit website São Paulo, BR
Tornar a vida das pessoas mais fácil!
Get notified when roles similar to this are listed
Explore other job categories