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PicPay is a payment platform, created to break down barriers and eliminate bureaucracy. We exist to improve people's lives and we can only do that because we have fantastic people around here. What are you going to do around here? We are looking for people who are passionate about building high-performance products that are accessible to millions of people around the world and that provide the best user experience.

We look for UX Writers who are willing to understand the contexts of people who use our products and services. And to help create conversational experiences and interfaces, with the highest level of quality.

Check out the requirements below. This vacancy could be for you! :)

MAIN RESPONSIBILITIES

  • Content creation for chatbot/URA (applying the tone of voice, information architecture, taxonomy, dictionary, etc.)
  • Creation of chatbot/URA journey;
  • Construction of conversational and humanized dialogues;
  • Monitor the chatbot/URA effectiveness with the Service, Relationship and related areas;
  • Promoting fixes, improvements and evolutions thinking about the user experience;
  • Have knowledge of metrics for conversational interfaces;
  • Follow the chatbot/URA indicators;
  • Participate and/or apply content usability tests;
  • Map, together with the Research team, perceptions and possibilities of action according to research results;
  • Keep in touch with the Growth team (Branding and Copywriting) to monitor how the brand is positioned and align communication in the service channels;
  • Monitor user behavior based on dialogs created in chatbot/URA;
  • Maintain a culture of sharing knowledge and processes;
  • Have knowledge of technology-focused on conversational content;
  • Participate in meetings with product and service teams.

REQUIREMENTS AND SKILLS

  • Knowledge in UX Design heuristics and methodologies;
  • Experience with routines in the UX Writing area;
  • Analytical and insightful look, which seeks to understand contexts and suggest proposals;
  • Willingness to absorb and share knowledge in order to contribute to the maturing of the team;
  • Working dynamics following the agile methodology (division by tribes and  squads );
  • Project management/business vision;
  • Knowledge about user experience and usability testing;
  • Have an educational (didactic) look in relation to the experience of use.

WE GO FURTHER AND YOU CAN BE PART OF IT! 

Make all your payments simply and quickly. On our PicPay platform you can send and receive money, make a Pix, pay bills, merchants, buy credit for your cell phone, for online games and much more. All this straight from your cell phone.

In recent years, PicPay has conquered millions of users and daily seeks to make people's lives easier .

We have a team of fantastic people who love what they do, we are  #PicPayLovers .

What do you think of:

  • Participate in projects with multidisciplinary and innovative teams;
  • Learn and reinvent yourself all the time to meet the needs of today's world;
  • Have inspiring leadership that works together;
  • Freedom to create and make it happen.

HERE AT PICPAY YOU CAN LIVE THESE CHALLENGES!

Our benefits package has:

  • Medical assistance (you and +1 dependent are on us!);
  • Dental care;
  • Life insurance;
  • Transportation and/or Fuel Aid vouchers;
  • Meal Voucher and/or Food Voucher;
  • Gympass;
  • PicPay Acolhe - Program that takes care of us and our families, offering legal, social, psychological and financial support;
  • PPR - PicPay Profit Sharing;
  • Flexible hours and possibility of home office.

DO YOU WANT TO KNOW WHO OUR PP LOVERS ARE AND THE DAILY DAYS?

Go to picpaylovers.gupy.io/ 

Interested? Apply for this role Apply
PicPay
Visit website São Paulo, BR
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